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Backup Solution for Poor Connectivity: Offline Scanning Mode is designed as a failover solution for situations with unreliable internet. For optimal real-time validation, use standard scanning modes whenever you have stable network connectivity.

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Offline Scanning Mode

Offline Scanning Mode provides a reliable backup option for scanning tickets when you have unstable or non-existent internet connectivity. This feature uses a locally stored backup of your event’s ticket data to validate scans, allowing you to continue checking in attendees without interruption.

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How Offline Scanning Works

1

Automatic Local Data Sync

The app automatically syncs your event’s ticket data every three minutes when it’s open and connected to the internet, storing this information locally on your device
2

Access Offline Mode

When experiencing network issues, tap Scan Offline at the top of the “Admit” screen, right next to “Scan Anything”
3

Scan Using Local Data

The app validates scans using the locally stored backup data, displaying a timestamp showing when the last successful sync occurred
Offline Scanning Mode is enabled by default in the app’s settings and does not require additional setup.

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When to Use Offline Scanning Mode

Use Offline Scanning Mode specifically for:
  • Poor internet connectivity at your venue
  • No internet connection available
  • Network outages during your event
  • Backup validation when primary connectivity fails
For the most reliable and real-time ticket validation, we strongly recommend using the standard “Scan Anything” mode or event-specific admission options whenever you have stable network connectivity.

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Important Limitations

Due to the offline nature of this feature, be aware of these potential issues:
Recently Sold Tickets: Tickets sold after the last data sync will not be in the local backup and will not scan as valid in Offline Mode.Cross-Device Admissions: If another device has admitted a ticket after the last data sync, that information won’t be reflected on your device, potentially allowing duplicate scans.

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Features Not Available in Offline Mode

The following features require an internet connection and are not supported in Offline Mode:
  • Waivers: Waiver processing requires online connectivity
  • Attendee Photos: Photo capture and validation needs network access
  • Square Product Redemption: Product sales require real-time processing

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Best Practices for Offline Scanning

1

Ensure Recent Sync

Keep the app open with internet connectivity for at least 5 minutes before your event to ensure the most recent ticket data is synced locally
2

Monitor Sync Status

Check the last sync timestamp displayed during offline scanning to understand how current your local data is
3

Return Online When Possible

Switch back to standard scanning modes as soon as network connectivity is restored to ensure real-time validation
4

Coordinate Between Devices

If using multiple devices, establish communication protocols between scanning stations to minimize duplicate admissions

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