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Documentation Index

Fetch the complete documentation index at: https://help.simpletix.com/llms.txt

Use this file to discover all available pages before exploring further.

If you’ve lost your tickets, don’t worry! You can easily retrieve them by entering your email at find.simpletix.com. If you still can’t find them, you’ll need to contact the event organizer for further assistance. This guide walks you through both options.

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1. Use the SimpleTix Ticket Lookup Tool

  1. Go to find.simpletix.com
    • Open the link in your web browser.
  2. Enter Your Email Address
    • Use the same email address you used when purchasing your tickets.
  3. Check Your Inbox
    • If your tickets are found, they will be sent to your email within a few minutes.
    • Be sure to check your spam or junk folder if you don’t see them.

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2. Contact the Event Organizer

If your tickets don’t appear in your inbox after using the lookup tool:
  1. Find the Event Organizer’s Contact Information
    • Look for contact details on the event website or your original confirmation email.
    • Some event pages on SimpleTix include an organizer contact link.
  2. Send a Message
    • Provide your full name and the email address used for the ticket purchase.
    • If possible, include details like the event name, date, and order number (if you have it).
The event organizer will be able to look up your order and resend your tickets if needed.

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Additional Tips

  • Double-check your email spelling when entering it in the lookup tool.
  • Use the email from your original purchase, even if you have multiple email accounts.
  • Still need help? If you’re unable to reach the event organizer, check the event’s website or social media for additional support options.
Most issues are resolved quickly by using find.simpletix.com or contacting the event organizer directly.

Creating an Account

Use this guide to troubleshoot account issues that may result in lost tickets.