Managing Waivers in SimpleTix
1. Using Smartwaiver (Third-Party Integration)
A. Setting Up Smartwaiver with SimpleTix
Follow Connecting Smartwaiver to connect your account, select an event waiver template, and configure who can sign. The signing mode determines whether attendees sign individually or an adult can include minors.B. Checking Waiver Status & Sending Reminders
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To view waiver status:
- Log in to your Manager Portal.
- Click Events.
- Select your event.
- Click Attendee List.
- Scroll until you see the Smartwaiver column:
- A green check indicates a signed waiver.
- A link icon indicates the waiver remains unsigned.
- For order-specific details, check under Order Management by clicking Admission Details for that order.
- Log in to your Manager Portal.
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To send a waiver reminder:
- In the Attendee Management section, click Options and choose Smartwaiver Reminder.
- Enter the email subject and body message. The system automatically inserts the correct waiver link for each attendee who has not signed.
- An email reminder is then sent to expedite the check-in process.
2. Using Built-In Options
A. SimpleTix Terms & Conditions
- Customize your general terms and conditions by navigating to Settings > Terms and Conditions.
- All purchasers will be required to acknowledge these terms during checkout.
B. Attendee Questions
- For event-specific confirmations or waivers, use the Attendee Questions feature.
- This allows you to add custom questions (such as a waiver acknowledgment) during registration.
Buyer Access Through Manage Your Order
Buyers can open required waiver actions from their confirmation email or Manage Your Order. The center shows outstanding waivers and updates to a signed state when all required waivers are complete. For multiple attendees, check each attendee’s status. Share the Manage Your Order buyer guide with attendees who need help opening their waiver actions.See Also
Setting up the SmartWaiver integration.