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Managing Waivers in SimpleTix

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1. Using Smartwaiver (Third-Party Integration)

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A. Setting Up Smartwaiver with SimpleTix

• Create a Smartwaiver account at the Smartwaiver website.
• In Smartwaiver, obtain your unique webhook URL by following their instructions.
• Log in to your Manager Portal.
• Navigate to your event settings and go to the Integrations section. Replace the placeholder “your_event_id” in URLs (e.g., https://manager.simpletix.com/orders/attendee-management/your_event_id) with your actual event ID.
• In the integration settings, locate the Smartwaiver option and paste your webhook URL.
• Finally, select the appropriate Smartwaiver template you’ve created to match your event’s waiver requirements.

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B. Checking Waiver Status & Sending Reminders

• To view waiver status:
  1. Log in to your Manager Portal.
     • Click Events.
     • Select your event.
     • Click Attendee List.
  2. Scroll until you see the Smartwaiver column:
     • A green check indicates a signed waiver.
     • A link icon indicates the waiver remains unsigned.
  3. For order-specific details, check under Order Management by clicking Admission Details for that order.
• To send a waiver reminder:
  1. In the Attendee Management section, click Options and choose Smartwaiver Reminder.
  2. Enter the email subject and body message. The system automatically inserts the correct waiver link for each attendee who has not signed.
  3. An email reminder is then sent to expedite the check-in process.

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2. Using Built-In Options

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A. SimpleTix Terms & Conditions

• Customize your general terms and conditions by navigating to Settings > Terms and Conditions.
• All purchasers will be required to acknowledge these terms during checkout.

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B. Attendee Questions

• For event-specific confirmations or waivers, use the Attendee Questions feature.
• This allows you to add custom questions (such as a waiver acknowledgment) during registration.