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To sell paid tickets, connect a payment processor. Buyers’ payments go straight to your own processor account (Square, Stripe or PayPal), and you get paid out to your bank from that account. SimpleTix doesn’t hold your ticket money, and you don’t give SimpleTix your bank details or EIN.

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What happens if you don’t connect one

  • You can create and edit events, including paid tickets, while they’re in Draft.
  • You can’t take an event with paid tickets live until a processor is connected. If you try, SimpleTix shows Connect Payment Gateway with a Take me to Payment Gateway button.
  • On an event that’s already live, you can’t add a paid ticket until a processor is connected.
  • Events where every ticket is free don’t need a processor. SimpleTix may ask you to add a credit card on file instead.

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Which processor should I choose?

The processors you can connect depend on your organization’s country. Settings > Store shows a card for each recommended processor. More processors may be listed under Click here to view other payment options.
  • Square suits organizers who sell online and in person, or already use Square.
  • Stripe suits organizers who sell mostly online, or are outside the United States.
  • PayPal suits organizers who already have a PayPal Business account and want PayPal at checkout. PayPal doesn’t work with card readers in the Organizer App.
For payment methods by processor, see the Payment Processor Guide. For fee amounts, see the Ticket Fees and Billing Guide and the pricing page. For in-person hardware details, see the SimpleTix Organizer App guide.
Authorize.net is also available. Contact SimpleTix Support to set it up.

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Before you start

  • Sign in as the Owner or an Admin. Only these roles can open Settings > Store.
  • Have your processor login ready, or be ready to create an account during setup. Each processor may ask to verify your identity, business and bank account before you can take payments or receive payouts.
  • One processor at a time. While one is connected, the other cards don’t show Connect. To switch, disconnect the current processor first.

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Connect your processor

1

Open Store Settings

Sign in at manager.simpletix.com, click Settings in the top menu, then Store on the left (direct link).
2

Click Connect

Under How To Get Paid - Recommended Payment Providers, find your processor’s card and click Connect. If you don’t see it, click Click here to view other payment options. A card that says Not Available In your country, or has no Connect button while no processor is connected, can’t be used for your organization.
3

Enter the one-time code, if asked

If you’ve connected a processor before, SimpleTix may email a 5-digit one-time code to the address you sign in with (subject Your SimpleTix One-Time Code). Enter it under Enter One-Time Code and click Verify. The code expires 10 minutes after it’s sent. If you see This code has expired, click resend the code and enter the new one.
4

Finish with your processor

Follow your processor’s guide:
  • Square: click Authenticate, approve access in Square, then choose your Square location.
  • Stripe: sign in to Stripe or create an account, then approve the connection.
  • PayPal: sign in with your PayPal Business account and approve the connection.

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Check that it’s working

  1. Back in Settings > Store, your processor’s card shows Settings (Square) or Deactivate (Stripe and PayPal) instead of Connect.
  2. A Currency section appears on the page. For Stripe and PayPal, choose your currency and click Save.
  3. In your processor’s dashboard, finish anything it marks as required, such as identity checks or a bank account.
  4. After you take your event live, and before you share its link, buy one low-priced ticket yourself. Check that the payment appears in your processor account, then refund the order. Your processor usually keeps its processing fee on a refund.
Payouts to your bank follow your processor’s schedule. See Understanding SimpleTix Payouts.

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Next step

You’re ready to collect payments. Next, take your event live.

Payment Processor Guide

Payment methods, switching processors and troubleshooting.

Understanding SimpleTix Payouts

How ticket money reaches your bank.