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This feature only works on General Admission (GA) and Online/Webinar Event.
To use the waitlist feature, you must have a payment processor connected to your account and your event must be set to Active. Waitlists are not available for free events without a payment processor.

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How It Works

When enabled, a waitlist option replaces the “Sold Out” notice on your event page. Ticket buyers can submit their details to be alerted when additional tickets become available.

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Waitlist Behavior with Password-Protected Tickets

The waitlist can appear once public tickets sell out, even if hidden password-protected tickets (ones that only show after the password is entered) are still available. Password-protected tickets that are visible before a password is entered still count toward availability.
For events with different ticket tiers:
  • If VIP tickets are hidden until a password is entered and are still available, but all public tickets are sold out, the waitlist can still appear
  • If the waitlist shows up (or doesn’t) unexpectedly, check whether each password-protected ticket is visible before the password is entered

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Step-by-Step Guide to Enable Waitlists

  1. Log in to Your Manager Portal Go to manager.simpletix.com and sign in with your credentials.
  2. Navigate to Events Once logged in, click Events from the top menu.
  3. Locate Your Event
    • Click the search bar and type your event name.
    • Locate the event from the search results and click it to open the event details.
  4. Access the Waitlist Section In the left-hand panel of your event page, click Waitlist.
  5. Enable the Waitlist Feature On the Waitlist page, turn on Waitlist Enable to activate waitlisting for your event. Use Automatically Email Waitlist Attendees to choose whether the system emails waitlisted people when additional tickets become available.
    An event's Waitlist page with Waitlist on the left-hand rail marked 4, and the Waitlist Enable and Automatically Email Waitlist Attendees switches marked 5
  6. Confirm Waitlist Activation When no more tickets are available, your event page shows a waitlist option instead of a sold-out message.
  7. Attendee Sign-Up Attendees can now fill in their details on the waitlist form to be notified if tickets are released.
  8. Notifying Waitlist Attendees When additional ticket slots become available:
    • If the Automatically Email Waitlist Attendees setting is on, customers receive an email notification automatically.
    • If the setting is off, you can manually select attendees from the waitlist and click Email Selected to notify them.
When waitlisted customers receive an email notification, it does not guarantee them a ticket. The notification tells them tickets are available again, but those tickets are open to all customers. If multiple waitlisted customers try to purchase at the same time, tickets may sell out again before some can complete their purchase.
If you want to reserve tickets specifically for waitlisted customers:
  1. Disable the Automatically Email Waitlist Attendees setting
  2. Create a password-protected ticket type when adding more inventory
  3. Manually email the waitlisted customers with the ticket link and password
This ensures only customers with the password (your waitlisted customers) can access the new tickets.

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Refunds and Cancellations

With the waitlist and automatic emailing turned on, SimpleTix notifies up to three waitlist entries for each ticket that becomes available again. It skips people who have already been notified. Tickets can become available again from a refund, a cancellation or a capacity increase. If you switch to unlimited capacity, everyone on the waitlist hears about it. People who left a phone number and opted in to texts get a text, too. For example, if a refund puts 3 tickets back on sale, up to 9 people on the waitlist are notified. These steps keep your waitlist running smoothly and give interested customers another chance to buy tickets when they become available.