Event Operations & Box Office
Managing Venues in SimpleTix
Learn how to view, create, edit venues and modify seating charts in the Manager Portal effectively and safely.
Viewing All Venues
- Log in at the Manager Portal by visiting https://manager.simpletix.com/general/venue-list.
- After logging in, click the “Venues” tab on the top rail. This page displays a comprehensive list of your venues along with details such as the number of events associated with each venue.
Creating a New Venue
- In the Venues section, click on the “Create Venue” button.
- Fill in the required details:
- Venue Name
- Nickname (useful if you have multiple multimedia seating charts for a venue)
- Complete Address
- Time Zone
- Click “Save” to create the new venue.
Editing an Existing Venue
- Locate the venue you wish to update from the venues list.
- Click “Edit Details” for that venue.
- Update any necessary details (e.g., name, address, etc.).
- Click “Save” to apply your changes.
Editing a Seating Chart Associated with a Venue
Before editing a seating chart used for a live event, contact SimpleTix Support to avoid potential issues such as double-bookings or disconnecting current ticket sales. If significant changes are needed, we recommend cloning the existing seating chart rather than modifying the live version.
- Navigate to the venues list and locate the venue with the seating chart you want to modify.
- Click “Edit Seating” to open the seating chart designer.
- Use the Select Tool to choose rows or sections where you need to adjust category details or row curves.
- To change labels (such as section, row, and seat numbers), click the “Edit” button if the labels are locked by default.
- You can add more rows or tables with the corresponding tools as needed.
- Once you’ve completed your modifications, click “Publish” (or “Save”) to finalize the updates.
Cloning a Seating Chart
- Go to Events > Create Event.
- Select the venue which uses the seating chart you wish to clone.
- Choose “Reserved Seating.” A popup will appear with the option:
- “No, I’d like to clone the chart and make some adjustments.”
- Provide a new nickname for the cloned chart.
- Click “Clone Now.” This action creates a separate copy that you can safely modify without risking the integrity of an ongoing event’s seating configuration.
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