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Understanding SimpleTix Organizer App Features and Modes

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Two Ways to Use the SimpleTix Organizer App

The SimpleTix Organizer app offers two distinct modes of operation to accommodate different user needs:

• Full Organizer Mode:

  • A comprehensive ticketing and check-in solution
  • Scans QR codes, admits patrons, sells tickets on-site, and redeems upsell items through Square integration
  • Compatible with Square chip card readers, mag stripe readers, and the Square Stand
  • Requires login using SimpleTix account credentials
  • Offers advanced features such as attendee lookup by name, event date/time validation, and enforcement of conditions
  • Role-based access control: Available features depend on the user’s assigned role in SimpleTix

• Scan Only Mode:

  • A streamlined, scan-only tool ideal for volunteers and staff without SimpleTix accounts
  • Set up using your organization’s SimpleTix Scan Key
  • Operates in a simplified mode focused on ticket validation and admission
  • Perfect for volunteer-led check-ins as it does not require volunteers to be added to your SimpleTix account
  • Available on both iOS and Android

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Choosing the Right Mode for Your Staff

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When to Use Full Organizer Mode

• For staff who need full access to ticket sales and management features
• When staff need to look up attendees by name or process refunds
• For managing multiple aspects of the event beyond just scanning tickets
• When handling complex ticketing scenarios requiring detailed validation

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When to Use Scan Only Mode

• For volunteers or temporary staff who only need to scan tickets
• When you need a simple solution without creating multiple SimpleTix accounts
• For fast deployment at events with many entry points and scan stations
• When you need basic ticket validation without additional features

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Internet Connectivity Considerations

• Both modes rely on an active internet connection to verify tickets and process check-ins
• Neither mode currently supports full offline functionality
• In scenarios with low connectivity, consider using a third-party offline QR code scanner and then manually updating attendance records in SimpleTix

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Additional Integration and Setup Details

• The Organizer app integrates with Square for on-site sales and ticket processing
• Ensure you are using compatible devices (chip readers, mag stripe readers, or the Square Stand)
• Square terminals and registers are not currently supported