Learn how to control who can purchase tickets using password protection or email domain restrictions while keeping event details public.
Restrict Ticket Access is a powerful feature that lets organizers control who can buy tickets to an event, while still displaying public information (date, time, location). Whether you need a pre-sale, alumni gathering, donor event, or private staff function, this feature helps you keep ticketing secure and exclusive.
You can choose between two restriction methods:
Your event page remains visible to everyone, showing all the standard information. Only the ticket purchasing section requires authentication. Admins can turn restrictions on or off or switch between password vs. domain protection at any time with changes taking effect immediately.
This feature can be combined with individual password-protected tickets for additional layers of security.
Offer early-bird access only to newsletter subscribers who know the password.
Share password or domain list with alumni or major donors to restrict access.
Ensure only on-campus staff (e.g., @school.edu emails) can buy tickets.
Limit access to partners by adding their corporate email domains.
Toggle Protection:
Choose your restriction type:
Password Protection:
Email Domain Restrictions:
Save Settings:
Test the Flow:
Verify Domain Restrictions:
In Event Details, you’ll see whether Password Protection or Email Domain Restrictions is active, and the associated password or domains listed.
All future buyers will need the new password immediately after saving.
Event Discovery:
Verification Required:
Password Protection:
Email Domain Restrictions:
Purchase Flow:
In your event description or emails to attendees, let people know they’ll need a password or must register with an approved email domain.
Choose a password that’s easy to share with the intended group but hard for outsiders to guess.
Periodically review your allowed domains if your audience changes. Remove outdated or irrelevant domains to keep access tight.
If you anticipate opening ticketing to a broader audience later, schedule a reminder to disable or update restrictions before that date.
Share specific instructions (password or domains) in your marketing emails and social posts so guests know exactly how to access tickets.
For extra exclusivity, you can still use promo or discount codes in tandem with restrictions—buyers will need both to unlock certain discounted ticket types.
Buyers Report They Can't Access Tickets
I Forgot My Password
Go back to Event Details → Restrict Event Access, click Password Protection, you will see the current password set. To change it, overwrite the password, click Save and communicate the new password to attendees.
Need to Add More Domains After Going Live
You can add or remove domains at any time. Changes apply instantly. Notify your audience if you add new approved domains.
Can I require both a password and an email domain?
Currently, you can choose only one restriction type per event. For combined security, consider using a unique password and limiting its distribution to those with the proper email domain.
How many domains can I whitelist?
Up to five domains per event.
Will the event's date, time, and location still show to the public?
Yes. Public-facing details remain visible—only the checkout flow is locked behind the chosen restriction.
Can I restrict specific ticket tiers instead of the entire event?
Not at the moment. Restrictions apply at the event level: anyone who wants any ticket must pass verification first.
Do buyer emails get verified automatically?
When using Email Domain Restrictions, SimpleTix checks the domain portion (after the ”@”) during purchase. If it’s not on your allowed list, the buyer cannot complete checkout.
Learn about other advanced event configuration options.