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SimpleTix Fee Structure

Illustrative examples of Standard SimpleTix US pricing. You can always find your fees under Settings > Your Plan

Overview of Fees:

  • For every paid ticket sold online, the total fees to you will be a combination of the SimpleTix service fee plus the payment processor fee.
    • Example: The standard fee might be 79 cents plus 2% of the ticket price.
    • If a credit card is used, an additional fee is charged (commonly Square’s processing rate in the US is 2.9% plus 30 cents per order for Card Not Present Transactions).
    • If you are passing on credit card fees to the customer, the SimpleTix Fee is calculated on the sum of the ticket price and the estimated processing charge.

Example Calculation:
For a $20 ticket, you might see:

  • SimpleTix service fee:
    • 79 cents + (2% of $20 = $0.40) = $1.19
  • Estimated Credit Card Fee
    • 30 cents + 2.9% x ($20+$1.19) = $0.92 x 1.029 because Square charges the fee on this as well = $0.94
  • Combined Service Fee:
    • $1.19 + $0.94 = $2.13

Note: Actual fees can vary depending on your agreement or the fee calculator on your account. Check our fee calculator at simpletix.com/pricing.php or from within your account settings (Settings > Your Plan).

Nonprofit Discount:

  • We offer eligible Non-profits a discounted rate of 71 cents plus 2%. Please reach out to SimpleTix Support to have the discount applied.
    • The discount applies to the SimpleTix service fee portion, with the payment processor fee remaining as determined by the processor.

Reserved Seating and “Free” Tickets:

  • Even events that are ticketed as “free” may incur a small fee for reserved seating arrangements (e.g., a charge of 25 cents per ticket) to cover the costs related to seating design and management.
  • Clarification:
    • For events mixing free and paid tickets, check the fee policy carefully, as some cases might have different fee applications.

Special Pricing

  • GA and Flex Pass Free tickets are free. Reserved Seating comps incur a 25 cents charge
  • Cash sales at the box office are a flat 25 cents
  • All in-person sales in the SimpleTix Organizer App are a flat 25 cents
  • Season Tickets are charged at 2% of the Season Ticket value + 79 cents per individual ticket in the Season Pass

While GA and Flex Pass free tickets incur no fees to organizers, there may still be fees associated with certain features in free events:

  • Reserved seating free tickets incur a 25 cent fee per ticket
  • If offering both free and paid tickets, the paid tickets will follow the standard fee structure

When using “Comp” tickets or 100% off promo codes, SimpleTix fees may still apply. For General Admission comps, there’s typically no fee, but for Reserved Seating comps, the 25 cent fee still applies to maintain the seating chart infrastructure.

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