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Overview

A General Admission Season Pass lets customers buy tickets to multiple events in one transaction. Follow the steps below to set one up.

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Step 1: Enable Season passes on your account

• Go to Advanced Options and make sure Enable Custom Registration pages is turned on. You can also get there from Settings -> Advanced Options.

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Step 2: Accessing one of the events you want to add to the Season Tickets

• Log in to Manager Portal.
• From the main dashboard, navigate to the Events section.
• Search for the event you want to create a season ticket for.
• In the event menu, open Season Packages.
• Season tickets can only include events at the same venue (and the same seating chart for reserved seating).

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Step 3: Creating Your Season Ticket

• Click Create a New Season Package.
• Enter the required details:
  • Season pass title
  • A short teaser or description that will capture interest
  • A longer, detailed description of what the season pass includes
• Choose whether this season pass should appear on your public events page.
• Upload an image that represents the season ticket.
• Customize the call-to-action button text (the default is “Buy Tickets”).

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Step 4: Defining Season Pass Inclusions

• Decide if the pass grants access to all event times or just one performance per event.
• Select the ticket type(s) to be included (for example, Adult and/or Child tickets).
  • Important: If you include multiple ticket types, buyers will receive all tickets set up within the pass.
• For multiple pass options (for example, separate passes for adults and children), create each season pass individually.

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Step 5: Setting Pricing and Sales Settings

• Enter pricing information along with any fees, tax rates, and notices about when sales should end.
• Billing calculation for season passes:
  $2\%$ of the season ticket value + $0.79$ multiplied by the number of tickets included in the season pass.
• Remember that season passes are restricted to events held at the same venue (and seating chart if reserved seating).

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Step 6: Additional Considerations

• General Admission Events:
  The above steps will result in an order that gives buyers one ticket per show.
• Reserved Seating Events:
  • You must set up the season ticket from the start, because reserved seating tickets need exact seat assignments.
  • This makes sure buyers receive the correct seats.
• Staff can sell season passes in the Manager Portal under Box Office → Sell Season Pass, as well as in the Box Office App.