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How to Enable Selfie Requirements for Your Flex Pass Event

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Step 1: Update Your Event’s Main Settings

  1. Log in to Manager Portal.
  2. Click on the event you want to edit.
  3. Click Event Details from the left navigation menu.
  4. Scroll down to the Season Pass Settings section. (This section applies only to Flex Pass tickets.)
    • Choose one of the following options for the selfie requirement:
      • No: Do not request a selfie.
      • Yes – One Time Only: Attendees can upload a photo once. Further changes must be coordinated with you.
      • Yes – Unlimited Times: Attendees can reupload their photo as needed.
  5. (Optional) Add a note in the confirmation email settings to explain the selfie/photo process to your attendees.
  6. Click Save to apply your changes.

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Step 2: Enable the Selfie Requirement on Ticket Types

  1. From your event dashboard, click Ticket Settings in the left sidebar.
  2. For each Flex Pass ticket type where you want to require a selfie, locate the option titled Require Attendee Selfie Photo (or a similarly named option).
  3. Toggle or select Yes for that ticket type.
  4. Save your changes to confirm the setting is applied.

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After Purchase

When an attendee completes a Flex Pass purchase, they will see a clear prompt in their order confirmation email to upload their photo. To send reminders or review submitted photos, manage these through the Attendee Management page within the portal.