To get started with your Socket Scanner for ticket scanning at events, follow these steps to pair it with your mobile device and configure it in SimpleTix.
1
Pair the Socket Scanner to Your Mobile Device
The pairing process can be finicky, so be patient and follow the prompts carefully.
Download the Socket Scanner Mobile App on your device
Follow the pairing instructions provided within the app
Ensure your scanner switches to APP MODE after pairing
APP MODE is essential for proper functioning with SimpleTix
2
Configure Scanner Settings in SimpleTix
After pairing your scanner with your phone:
Open the SimpleTix app on your mobile device
Navigate to Settings
Under the Scanner section, select “Socket Scan”
3
Start Scanning Tickets
Now you’re ready to scan tickets:
Navigate to the Admit tab in the SimpleTix app
Choose one of these scanning options:
Use Scan Anything mode
Or, select an event and tap the QR code icon in the bottom right corner of the screen
Point your socket scanner at the barcode or QR code on the ticket
The app will process the scan and show the ticket details
Once the code is read successfully, you’ll see confirmation in the SimpleTix app. Your scanner is now fully set up and ready to use for checking in attendees at your events!
Troubleshooting Scanner Issues
If your scanner isn’t working properly, try these steps: