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Stripe takes card payments for your SimpleTix events online, and in person through the Organizer App. Payments go to your own Stripe account, and Stripe pays them out to your bank. You can connect an existing Stripe account or create one while you connect.

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Where Stripe is available

Stripe is offered for SimpleTix organizations in the United States, France, and many other countries, including Canada, the United Kingdom, Australia, Ireland, Germany, Mexico and New Zealand. In countries where Stripe is the recommended processor, its card in Settings > Store shows a Recommended badge. With Stripe, the SimpleTix service fee is deducted during each transaction. Fees that can’t be deducted, such as on cash sales, are billed to your credit card on file. See the Ticket Fees and Billing Guide for details.

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Before you start

  • Sign in to SimpleTix as the Owner or an Admin. Only these roles can open Settings > Store.
  • If you already have a Stripe account, have its login ready. If not, you can create one during the steps below.
  • Stripe asks for details about your business, your identity and the bank account that will receive payouts. Have these ready.
  • Only one processor can be connected at a time. If another processor is connected, disconnect it first. See Switching processors.

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Connect Stripe

1

Open Store Settings

Sign in at manager.simpletix.com, click Settings in the top menu, then Store on the left (direct link).
2

Click Connect on the Stripe card

Under How To Get Paid - Recommended Payment Providers, click Connect on the Stripe card. If SimpleTix asks for a one-time code, enter the 5-digit code from your email under Enter One-Time Code and click Verify. The code expires 10 minutes after it’s sent. If you see This code has expired, click resend the code and enter the new one.
3

Sign in to Stripe or create an account

You’re taken to Stripe. Sign in to your existing Stripe account, or create a new one and fill in the details Stripe asks for.
4

Approve the connection

Approve the connection to SimpleTix. Stripe sends you back to Store Settings, where you see Stripe Connected Successfully.
5

Choose your currency

In the Currency section that now appears on the page, choose the currency you sell in, then click Save.

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Check that it’s working

  1. The Stripe card shows Deactivate instead of Connect. That means Stripe is connected.
  2. In your Stripe Dashboard, finish anything Stripe marks as required. Until you do, Stripe can restrict payments or payouts on your account.
  3. After you take your event live, and before you share its link, buy one low-priced ticket yourself. Check that the payment appears in your Stripe Dashboard, then refund the order. Stripe usually keeps its processing fee on a refund.

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Selling in person

The SimpleTix Organizer App works with the Stripe Reader M2 (United States only) and with Tap to Pay on iPhone and Android, where Stripe offers it. You need a Location set up in the Stripe Dashboard first. For Stripe’s regional availability and setup, see:

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Payouts

Ticket money goes to your Stripe balance. Stripe pays it out to the bank account you linked in Stripe, on Stripe’s payout schedule. SimpleTix doesn’t set or change that schedule. See Understanding SimpleTix Payouts and Stripe’s payouts documentation.

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Troubleshooting

If another processor is connected, disconnect it first. Only one can be connected at a time. If no processor is connected, Stripe isn’t offered for your organization’s country: see Connect Your Payment Processor for the other options.
Only the Owner and Admins can open Store Settings. Ask your account Owner to connect Stripe or to change your role.
SimpleTix couldn’t finish linking your Stripe account, and Stripe isn’t connected. Click Connect on the Stripe card and go through the steps again. If it keeps failing, try a private or incognito browser window, or contact SimpleTix Support.
Sign in to your Stripe Dashboard and finish anything it marks as required, such as identity verification or bank details. For account questions, contact Stripe Support.

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Switching to a different Stripe account or processor

Clicking Deactivate on the Stripe card disconnects Stripe right away. Buyers can’t pay for paid tickets until you connect a processor again.
  1. In Settings > Store, click Deactivate on the Stripe card.
  2. Click Connect on the card for the processor you want, and follow its steps. To use a different Stripe account, click Connect on the Stripe card and sign in to the other account.

Connect Your Payment Processor

Compare Square, Stripe and PayPal.

Payment Processor Guide

Payment methods, switching processors and troubleshooting.