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PayPal takes online payments for your SimpleTix events. Payments go to your own PayPal Business account, and you transfer them to your bank from PayPal. PayPal doesn’t work with card readers in the SimpleTix Organizer App, so choose Square or Stripe if you sell in person.

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Where PayPal is available

In the United States and France, PayPal is one of the main cards in Settings > Store. In other countries, the PayPal card may be listed under Click here to view other payment options on the same page. With PayPal, the SimpleTix service fee is deducted during each transaction. See the Ticket Fees and Billing Guide for details.

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Before you start

  • You need a PayPal Business account. Personal accounts can’t be connected.
  • Confirm your email address in PayPal and finish your PayPal business profile before you connect.
  • Sign in to SimpleTix as the Owner or an Admin. Only these roles can open Settings > Store.
  • Only one processor can be connected at a time. If another processor is connected, disconnect it first.

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Connect PayPal

1

Open Store Settings

Sign in at manager.simpletix.com, click Settings in the top menu, then Store on the left (direct link).
2

Click Connect on the PayPal card

Under How To Get Paid - Recommended Payment Providers, click Connect on the PayPal card. Outside the United States and France, click Click here to view other payment options first. If SimpleTix asks for a one-time code, enter the 5-digit code from your email under Enter One-Time Code and click Verify. The code expires 10 minutes after it’s sent. If you see This code has expired, click resend the code and enter the new one.
3

Sign in to PayPal and approve

You’re taken to PayPal. Sign in with your PayPal Business account and give SimpleTix the permissions PayPal asks for.
4

Return to SimpleTix

PayPal sends you back to Store Settings, where you see PayPal Connected Successfully.
5

Choose your currency

In the Currency section that now appears on the page, choose the currency you sell in, then click Save.

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Check that it’s working

  1. The PayPal card shows Deactivate instead of Connect, and an Account Info link.
  2. Click Account Info. Check that Account Name and Account ID match the PayPal account you meant to connect, and that Is Transaction Enabled? says Yes.
  3. Under Supported Payment Methods, check the status of each payment method PayPal has enabled for your account.
  4. After you take your event live, and before you share its link, buy one low-priced ticket yourself. Check that the payment appears in your PayPal account, then refund the order. PayPal usually keeps its processing fee on a refund.
If you change something in PayPal, click the refresh button next to PayPal at the top of Account Info to load the latest details.

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Payouts

Ticket money goes to your PayPal Business account balance. You transfer it to your bank from PayPal, by hand or with PayPal’s automatic transfers where PayPal offers them. SimpleTix doesn’t hold the money or set the timing. See Understanding SimpleTix Payouts, or search PayPal’s Help Center for how to transfer money from your PayPal balance to your bank. In the United States, PayPal issues your tax forms, such as the 1099-K. SimpleTix doesn’t issue tax forms.

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Troubleshooting

PayPal hasn’t finished your business profile. Sign in to PayPal, click Complete your profile, finish the steps, then come back to Settings > Store and click Connect again.
PayPal didn’t confirm everything SimpleTix needs. Check that you’re using a Business account, that your email address is confirmed in PayPal, and that you approved the permissions PayPal asked for. Then click Connect again.
PayPal isn’t letting this account receive payments yet. Sign in to PayPal and resolve any notices or limitations on your account, then open Account Info and click refresh. For account questions, contact PayPal.
SimpleTix couldn’t start the PayPal connection. Refresh the page and click Connect again. If it keeps happening, contact SimpleTix Support.
Another processor is already connected. Disconnect it first, then connect PayPal.

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Switching to a different PayPal account or processor

Clicking Deactivate on the PayPal card disconnects PayPal right away. Buyers can’t pay for paid tickets until you connect a processor again.
  1. In Settings > Store, click Deactivate on the PayPal card.
  2. Click Connect on the card for the processor you want, and follow its steps. To use a different PayPal account, click Connect on the PayPal card and sign in to the other account.

Connect Your Payment Processor

Compare Square, Stripe and PayPal.

Payment Processor Guide

Payment methods at checkout, switching processors and troubleshooting.