Learn about SimpleTix ticket fees, billing structures, and how to manage your payment information effectively.
Accessing Fee Details and Your Plan:
Log in to your SimpleTix Manager Portal or directly navigate to your plan page: https://manager.simpletix.com/general/plan.
In the Your Plan section (accessible via Settings in the top rail), review your current fee structure and historical invoices.
To change whether or not fees are passed on to the customer, please go to the Times & Tickets setting under your event.
Fee Options:
SimpleTix offers three options for handling fees:
Understanding Payment Processor Fee Estimation
Most payment processors actually charge 2.9% + 30 cents per order (not per ticket), but SimpleTix estimates this fee per ticket to maintain consistent pricing regardless of how many tickets are in the cart. This approach ensures the price per ticket doesn’t change based on order quantity, but it can cause discrepancies in the total fees charged per order.
Additionally, payment processors charge fees on the additional fee amounts being passed on. For example:
If you’d like to adjust the rate used for payment processor fee estimation to better match your actual rates, please email SimpleTix Support.
Tickets below $5 or being sold in the SimpleTix Organizer App have a special rate of $0.25 per ticket.
Flow of Funds:
ALL MONEY collected through SimpleTix, including ticket prices, SimpleTix fees, and payment processor fees, is transferred directly to your connected payment processor account.
Nonprofit Discounts:
Eligible organizations may qualify for a nonprofit discount.
Proof of 501(c)(3) status is required to receive the discount.
Please reach out to SimpleTix Support to have the discount added
The Custom Fee feature allows you to add an additional fee to tickets beyond the standard SimpleTix and payment processing fees. This can be useful for facility fees, convenience charges, or fundraising purposes.
Setting Up Custom Fees:
Custom Fee Money Flow:
Sales tax may apply to custom fees depending on your jurisdiction’s tax laws. The custom fee will be included in taxable amounts if you have configured sales tax for your event.
If you set up a ticket with the following:
The customer would see:
Of this total:
When processing refunds, custom fees are treated as part of the ticket price. If you issue a full refund, the custom fee amount is also refunded to the customer. For partial refunds, you can choose how much of the total (including custom fees) to refund.
Keep in mind:
Reviewing Previous Bills:
Navigate to your plan page at https://manager.simpletix.com/general/plan.
A list of invoices is displayed.
Next to each invoice is a download icon. Click the icon to download a detailed PDF breakdown, which includes:
Charges applied at the time of purchase.
The total billed to your credit card at month’s end.
An option labeled “Click here to download this month’s list of orders” is available, generating a file with a per-order breakdown.
After downloading the CSV from your billing page, use the following guidelines to interpret the fee-related columns:
OrderTotal (Column G): Total amount charged to the customer for the order.
OrderSubTotal (Column H): Total ticket charge (excluding taxes and fees).
OrderServiceFeeTotal (Column I): Total service fee charged to the customer. If fees are passed on, this includes both SimpleTix fees and an estimate of payment processing fees.
OrderTaxTotal (Column J): Total tax collected.
LineItemSmtxFee (Column M): The per-ticket SimpleTix fee for that specific order line.
LineItemQuantity (Column P): Number of tickets in that line item.
SmtxFeeBilled (Column U): Indicates whether the fee was collected at the time of order or billed at month’s end.
Origin (sometimes in Column U): Refers to the source of the order (e.g., “Public” for online orders, “Box Office App” for manual or onsite sales).
Learn how to update your credit card information to keep your billing details current.
Context on overall billing settings and payment processing.
Learn about SimpleTix ticket fees, billing structures, and how to manage your payment information effectively.
Accessing Fee Details and Your Plan:
Log in to your SimpleTix Manager Portal or directly navigate to your plan page: https://manager.simpletix.com/general/plan.
In the Your Plan section (accessible via Settings in the top rail), review your current fee structure and historical invoices.
To change whether or not fees are passed on to the customer, please go to the Times & Tickets setting under your event.
Fee Options:
SimpleTix offers three options for handling fees:
Understanding Payment Processor Fee Estimation
Most payment processors actually charge 2.9% + 30 cents per order (not per ticket), but SimpleTix estimates this fee per ticket to maintain consistent pricing regardless of how many tickets are in the cart. This approach ensures the price per ticket doesn’t change based on order quantity, but it can cause discrepancies in the total fees charged per order.
Additionally, payment processors charge fees on the additional fee amounts being passed on. For example:
If you’d like to adjust the rate used for payment processor fee estimation to better match your actual rates, please email SimpleTix Support.
Tickets below $5 or being sold in the SimpleTix Organizer App have a special rate of $0.25 per ticket.
Flow of Funds:
ALL MONEY collected through SimpleTix, including ticket prices, SimpleTix fees, and payment processor fees, is transferred directly to your connected payment processor account.
Nonprofit Discounts:
Eligible organizations may qualify for a nonprofit discount.
Proof of 501(c)(3) status is required to receive the discount.
Please reach out to SimpleTix Support to have the discount added
The Custom Fee feature allows you to add an additional fee to tickets beyond the standard SimpleTix and payment processing fees. This can be useful for facility fees, convenience charges, or fundraising purposes.
Setting Up Custom Fees:
Custom Fee Money Flow:
Sales tax may apply to custom fees depending on your jurisdiction’s tax laws. The custom fee will be included in taxable amounts if you have configured sales tax for your event.
If you set up a ticket with the following:
The customer would see:
Of this total:
When processing refunds, custom fees are treated as part of the ticket price. If you issue a full refund, the custom fee amount is also refunded to the customer. For partial refunds, you can choose how much of the total (including custom fees) to refund.
Keep in mind:
Reviewing Previous Bills:
Navigate to your plan page at https://manager.simpletix.com/general/plan.
A list of invoices is displayed.
Next to each invoice is a download icon. Click the icon to download a detailed PDF breakdown, which includes:
Charges applied at the time of purchase.
The total billed to your credit card at month’s end.
An option labeled “Click here to download this month’s list of orders” is available, generating a file with a per-order breakdown.
After downloading the CSV from your billing page, use the following guidelines to interpret the fee-related columns:
OrderTotal (Column G): Total amount charged to the customer for the order.
OrderSubTotal (Column H): Total ticket charge (excluding taxes and fees).
OrderServiceFeeTotal (Column I): Total service fee charged to the customer. If fees are passed on, this includes both SimpleTix fees and an estimate of payment processing fees.
OrderTaxTotal (Column J): Total tax collected.
LineItemSmtxFee (Column M): The per-ticket SimpleTix fee for that specific order line.
LineItemQuantity (Column P): Number of tickets in that line item.
SmtxFeeBilled (Column U): Indicates whether the fee was collected at the time of order or billed at month’s end.
Origin (sometimes in Column U): Refers to the source of the order (e.g., “Public” for online orders, “Box Office App” for manual or onsite sales).
Learn how to update your credit card information to keep your billing details current.
Context on overall billing settings and payment processing.