Billing & Fees
Ticket Fees and Billing Guide
Billing & Fees
Ticket Fees and Billing Guide
Learn about SimpleTix ticket fees, billing structures, and how to manage your payment information effectively.
Fees per Ticket and Billing Structure
-
Accessing Fee Details and Your Plan:
- Log in to your SimpleTix Manager Portal or directly navigate to your plan page: https://manager.simpletix.com/general/plan.
- In the Your Plan section (accessible via Settings in the top rail), review your current fee structure and historical invoices.
-
How Fees Are Charged:
- SimpleTix applies both a per-ticket fee and a processing fee on the ticket’s sale price. For example, in the United States the typical breakdown might be:
- A SimpleTix fee (e.g., 79 cents per ticket) plus
- A percentage fee (e.g., 2% of the ticket price) covering processing costs.
- Note:
- For events with tickets below a certain threshold (like under $5) or for onsite/box office sales, a different fee (for example, ~25 cents per ticket) might apply.
- Organizers can choose whether to pass the payment processor fee (from providers like Square, Stripe, etc.) on to the buyer or absorb it—deducting the fee from gross ticket sales, thus lowering net revenue.
- SimpleTix applies both a per-ticket fee and a processing fee on the ticket’s sale price. For example, in the United States the typical breakdown might be:
-
Nonprofit Discounts:
- Eligible organizations may qualify for a nonprofit discount.
- Proof of 501(c)(3) status is required to receive the discount.
- Please reach out to SimpleTix Support to have the discount added
For events outside the U.S., fees will be converted to USD at the end of the month at the prevailing exchange rate and charged to your credit card on file. This may cause slight discrepencies between the fee amount and the final amount on your credit card if your bank uses a different exchange rate.
Viewing Previous Bills and Downloading Invoices
- Reviewing Previous Bills:
- Navigate to your plan page at https://manager.simpletix.com/general/plan.
- A list of invoices is displayed.
- Next to each invoice is a download icon. Click the icon to download a detailed PDF breakdown, which includes:
- Charges applied at the time of purchase.
- The total billed to your credit card at month’s end.
- An option labeled “Click here to download this month’s list of orders” is available, generating a file with a per-order breakdown.
Understanding the Monthly Billing CSV
After downloading the CSV from your billing page, use the following guidelines to interpret the fee-related columns:
- OrderTotal (Column G): Total amount charged to the customer for the order.
- OrderSubTotal (Column H): Total ticket charge (excluding taxes and fees).
- OrderServiceFeeTotal (Column I): Total service fee charged to the customer. If fees are passed on, this includes both SimpleTix fees and an estimate of payment processing fees.
- OrderTaxTotal (Column J): Total tax collected.
- LineItemSmtxFee (Column M): The per-ticket SimpleTix fee for that specific order line.
- LineItemQuantity (Column P): Number of tickets in that line item.
- To compute the total SimpleTix fee for the line, multiply the value in Column M by the value in Column P.
- SmtxFeeBilled (Column U): Indicates whether the fee was collected at the time of order or billed at month’s end.
- Origin (sometimes in Column U): Refers to the source of the order (e.g., “Public” for online orders, “Box Office App” for manual or onsite sales).
Was this page helpful?