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Fees per Ticket and Billing Structure

  • Accessing Fee Details and Your Plan:
    • Log in to your SimpleTix Manager Portal or directly navigate to your plan page: https://manager.simpletix.com/general/plan.
    • In the Your Plan section (accessible via Settings in the top rail), review your current fee structure and historical invoices.
    • To change whether or not fees are passed on to the customer, please go to the Times & Tickets setting under your event.
  • Fee Options: SimpleTix offers three options for handling fees:

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    1. Pass on SimpleTix fees and payment processing fees to customers

    • SimpleTix applies both a per-ticket fee and an estimate of your processing fee on the ticket’s sale price. For example, in the United States the typical breakdown might be:
      • A SimpleTix fee (e.g., 79 cents per ticket) plus
      • A percentage fee (e.g., 2% of the ticket price)
      • Payment processor fees (estimated at 2.9% + 30 cents per ticket)

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    2. Charge a custom fee

    • This option adds a flat service fee on top of the ticket price
    • The custom fee is fully customizable and goes directly to you
    • SimpleTix and payment processor fees are still charged on the backend

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    3. Charge no incremental fee

    • With this option, no additional fees are passed to the customer
    • Your organization absorbs all SimpleTix and payment processing fees
    • The fees are deducted from your revenue
    Tickets below $5 or being sold in the SimpleTix Organizer App have a special rate of $0.25 per ticket.
  • Flow of Funds:
    ALL MONEY collected through SimpleTix, including ticket prices, SimpleTix fees, and payment processor fees, is transferred directly to your connected payment processor account.
    • For US Square and Stripe users: The SimpleTix fee is automatically charged at the time of purchase
    • For Square outside the US and Authorize.net users: The SimpleTix fee balance is charged to your credit card on file at the end of the month
    • For Square Gift Card and Cash purchases: SimpleTix cannot take fees automatically on these transaction types, so they are charged to your credit card at the end of the month
  • Nonprofit Discounts:
    • Eligible organizations may qualify for a nonprofit discount.
    • Proof of 501(c)(3) status is required to receive the discount.
    • Please reach out to SimpleTix Support to have the discount added
For events outside the U.S., fees will be converted to USD at the end of the month at the prevailing exchange rate and charged to your credit card on file. This may cause slight discrepencies between the fee amount and the final amount on your credit card if your bank uses a different exchange rate.

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Custom Fee Feature: Adding Your Own Fee to Tickets

The Custom Fee feature allows you to add an additional fee to tickets beyond the standard SimpleTix and payment processing fees. This can be useful for facility fees, convenience charges, or fundraising purposes.

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How Custom Fees Work

  • Setting Up Custom Fees:
    • Navigate to your event’s Times & Tickets section
    • Select the time slot you want to modify
    • Under the Fees tab, find the Custom Fee setting
    • Enter your desired fee amount and save
  • Custom Fee Money Flow:
    • Custom fees are added to the ticket price and collected during ticket purchase
    • 100% of the custom fee amount goes directly to your payment processor account
    • SimpleTix does not take any percentage of your custom fee
Sales tax may apply to custom fees depending on your jurisdiction’s tax laws. The custom fee will be included in taxable amounts if you have configured sales tax for your event.

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Example of Custom Fee Application

If you set up a ticket with the following:
  • Base ticket price: $10.00
  • Custom fee: $2.00
  • SimpleTix fee: $0.79 (passed on to customer)
  • Credit card processing fee: ~3% (passed on to customer)
The customer would see:
  • Ticket: $10.00
  • Facility fee: $2.00
  • Service fees: ~$1.15
  • Total: ~$13.15
Of this total:
  • 12.00(12.00 (10 base price + $2 custom fee) goes to your payment processor account
  • The service fees go to SimpleTix and the payment processor

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Custom Fees and Refunds

When processing refunds, custom fees are treated as part of the ticket price. If you issue a full refund, the custom fee amount is also refunded to the customer. For partial refunds, you can choose how much of the total (including custom fees) to refund.
Keep in mind:
  • Custom fees are not separated from the ticket price when processing refunds
  • If you wish to retain custom fees during refunds, you must process a partial refund excluding that amount
  • The refund interface will show the total amount being refunded, including any custom fees

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Viewing Previous Bills and Downloading Invoices

  • Reviewing Previous Bills:
    • Navigate to your plan page at https://manager.simpletix.com/general/plan.
    • A list of invoices is displayed.
    • Next to each invoice is a download icon. Click the icon to download a detailed PDF breakdown, which includes:
      • Charges applied at the time of purchase.
      • The total billed to your credit card at month’s end.
    • An option labeled “Click here to download this month’s list of orders” is available, generating a file with a per-order breakdown.

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Understanding the Monthly Billing CSV

After downloading the CSV from your billing page, use the following guidelines to interpret the fee-related columns:
  • OrderTotal (Column G): Total amount charged to the customer for the order.
  • OrderSubTotal (Column H): Total ticket charge (excluding taxes and fees).
  • OrderServiceFeeTotal (Column I): Total service fee charged to the customer. If fees are passed on, this includes both SimpleTix fees and an estimate of payment processing fees.
  • OrderTaxTotal (Column J): Total tax collected.
  • LineItemSmtxFee (Column M): The per-ticket SimpleTix fee for that specific order line.
  • LineItemQuantity (Column P): Number of tickets in that line item.
    • To compute the total SimpleTix fee for the line, multiply the value in Column M by the value in Column P.
  • SmtxFeeBilled (Column U): Indicates whether the fee was collected at the time of order or billed at month’s end.
  • Origin (sometimes in Column U): Refers to the source of the order (e.g., “Public” for online orders, “Box Office App” for manual or onsite sales).

How to Change Credit Card Information

Learn how to update your credit card information to keep your billing details current.

Managing Payment Processors on SimpleTix

Context on overall billing settings and payment processing.