Learn how to update your credit card on file, understand temporary charges, and manage service fees for your SimpleTix account.
Only the account owner, the person who initially set up the account, can update the billing credit card. Verify your account details on the “Your Plan” page or contact SimpleTix Support if needed.
Temporary authorization charges ($0.05 for Visa, Mastercard, or Discover, and $1.05 for American Express) may appear during the verification process.
$0.05
.$1.05
.SimpleTix gives you the option to pass on service fees to customers. If you are using Square in the US or Stripe globally, we can collect these fees at the time of checkout meaning you do not have to be billed. However, we are unable to do this for certain types of transactions including:
If you are using Auth.net or Square outside of the US, all fees will be billed to your credit card at the end of the month.
Details on Refunds:
Please consult your agreement with your payment provider for a detailed breakdown of your Payment Processing fees.
Context on overall billing settings and payment processing.
Comprehensive details on ticket fees and billing processes.
Learn how to update your credit card on file, understand temporary charges, and manage service fees for your SimpleTix account.
Only the account owner, the person who initially set up the account, can update the billing credit card. Verify your account details on the “Your Plan” page or contact SimpleTix Support if needed.
Temporary authorization charges ($0.05 for Visa, Mastercard, or Discover, and $1.05 for American Express) may appear during the verification process.
$0.05
.$1.05
.SimpleTix gives you the option to pass on service fees to customers. If you are using Square in the US or Stripe globally, we can collect these fees at the time of checkout meaning you do not have to be billed. However, we are unable to do this for certain types of transactions including:
If you are using Auth.net or Square outside of the US, all fees will be billed to your credit card at the end of the month.
Details on Refunds:
Please consult your agreement with your payment provider for a detailed breakdown of your Payment Processing fees.
Context on overall billing settings and payment processing.
Comprehensive details on ticket fees and billing processes.