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Stripe and PayPal organizers can sell merchandise through SimpleTix checkout. Create items in your merchandise catalog, then attach those items to the events where buyers should see them.
Square-connected accounts can continue using Square catalog items. If Square is connected, item names, prices, and variants are managed in Square and synced into SimpleTix.

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Create a Merchandise Item

1

Open Merchandise

Go to Settings > Merchandise.
2

Create an item

Click Create Item.
3

Add item details

Enter the Item Name, optional description, category, price, and item image.
4

Choose tax and inventory settings

Set the tax treatment, maximum quantity per order, and inventory tracking options.
5

Save the item

Click Save to make the item active, or Save as Draft if you are not ready to sell it.

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Add Variants

Use variants when one item has options such as size, color, or style.
  1. Open the merchandise item.
  2. Expand Variants.
  3. Click Add Variant.
  4. Enter the variant name, price, stock quantity, and SKU if needed.
  5. Save the item.
Each variant can have its own price and inventory quantity.

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Attach Merchandise to an Event

After the item exists in your catalog, attach it to an event.
1

Open the event

Go to Events and open the event where the item should be sold.
2

Open Merchandise

In the event setup menu, open Merchandise.
3

Attach items

Click Attach Items, select the merchandise items, and click Next.
4

Choose buyer eligibility

Choose whether the item should be offered to buyers purchasing Any ticket or only Specific ticket types.
5

Confirm

Click Confirm & Attach.
Attached merchandise appears during checkout for that event.

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Limit Merchandise to Specific Ticket Types

Use ticket-type restrictions when an item should only be offered to certain buyers.
  1. Open the event’s Merchandise section.
  2. Attach a new item or edit an attached item.
  3. Under Offer merchandise to customers who are buying, choose Specific ticket types.
  4. Select the eligible ticket types.
  5. Save the changes.
If no restrictions are selected, the item is available to all eligible ticket buyers for that event.

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Troubleshooting

If your account is connected to Square, merchandise is managed in Square. Update the item in Square, then use Sync Now in SimpleTix.
Confirm the item is active, attached to the event, not sold out, and not restricted to a ticket type the buyer has not selected.
Edit the event merchandise settings and change Any ticket to Specific ticket types.
Check whether the item uses global stock or variant stock. If variants exist, stock is managed on the variants.

Managing Payment Processors

Review how payment processor settings affect checkout and sales.