How a payment reaches your bank
1
A buyer pays
A card payment taken on your event page, in the Web Box Office or in the Organizer App goes to your connected processor account, not to SimpleTix.
2
Your processor receives it
Your processor account receives the order total: the ticket price, any service fee you pass on to the buyer, and any tax. Depending on your processor and country, the SimpleTix fee is either deducted at this point or billed to you at the end of the month (see below).
3
Your processor pays out to your bank
Your processor transfers your balance to the bank account you linked in the processor’s own dashboard, on that processor’s payout schedule.
How SimpleTix fees are collected
How the SimpleTix fee is collected depends on your processor and country, not on whether you pass fees on or absorb them:
If the SimpleTix fee would be too large a share of a payment to deduct from it, that fee is added to your end-of-month charge instead. Fees on tickets added to an existing order, where no new payment is taken, are also billed at the end of the month.
Whether you pass fees on or absorb them changes who pays the fee, not where the money goes:
- Passed on to the buyer: the buyer pays a service fee on top of the ticket price. It goes to your processor with the rest of the order, and the SimpleTix fee is then deducted or billed as shown above.
- Absorbed: the buyer pays only the ticket price, and the SimpleTix fee and your processor’s own fees come out of your revenue.
- Custom fee: the amount you set goes to your processor account. Your usual SimpleTix and processing fees still apply.
When will I get paid?
Your processor sets the payout schedule, not SimpleTix. Timing depends on the processor, your country, your account’s history, and any schedule you chose in the processor’s dashboard. Check your processor’s current schedule:A new processor account can have a longer first payout, or a temporary hold, while the processor reviews the account. The processor sets and lifts these holds. SimpleTix can’t change them.
Refunds and chargebacks
- Card refunds are sent back to the buyer through your processor, so the money comes out of your processor account. (A refund issued as a Square gift card doesn’t send money back to the card.) Your processor’s own fees are typically not returned when you refund. How SimpleTix service fees are handled can vary by refund timing and account setup. See Issue Refunds With the Refund Wizard.
- Chargebacks (disputes) are raised by the buyer’s bank with your processor, and your processor handles them under its own rules. SimpleTix can’t reverse or settle a dispute. For an eligible paid card order, open the order and use Action → Chargeback Dispute to see an evidence summary. Opening it doesn’t submit anything; reply through your processor’s dispute process. See Order Management Guide.
Where to see your money
SimpleTix shows what you sold and the fees on it. Your processor shows what was paid out to your bank.
To reconcile, compare your SimpleTix sales for a period with the payments your processor received for the same period, then match those to the processor’s payouts.
I sold tickets but don’t see the money
Work through these checks in order:- The payment went through. Open the order and check its Transaction Details tab for the payment.
- It was a card sale. Free and comp tickets have no payment. Cash sales are money you collected in person; they don’t go through your processor.
- You’re looking at the right processor account. Payments go to the account connected under Settings → Store at the time of the sale. If you have more than one account with a processor, or you switched processors, check each one.
- Your processor account is ready. An unverified account, a missing or unverified bank account, or a hold can stop or delay payouts. Check your processor’s dashboard for anything it marks as required.
- The payout is scheduled. Check your processor’s payouts or transfers page for the next payout date and amount.
Frequently asked questions
Can SimpleTix speed up my payout?
Can SimpleTix speed up my payout?
No. Your money is in your processor account, and the processor controls when it’s paid out. Some processors offer faster transfers for an extra fee. Check your processor’s dashboard. If you use Stripe, the account owner may see a Stripe offer on the My Events page to get paid out sooner. Stripe makes and prices that payout, not SimpleTix.
Why is my payout less than my ticket sales?
Why is my payout less than my ticket sales?
Your processor deducts its processing fees. For US Square, Stripe and PayPal, the SimpleTix fee is also deducted at the time of purchase. Refunds and disputes come out of your processor balance too.
Why was my credit card charged at the end of the month?
Why was my credit card charged at the end of the month?
SimpleTix bills fees it couldn’t deduct at the time of purchase: fees on Square outside the US and Authorize.net, Square Gift Card and cash sales, Reserved Seating free and comp tickets, tickets added to an existing order, and any other fee that couldn’t be taken from a payment. Download the invoice under Settings → Your Plan → Ticket Service Fees to see the breakdown.
I switched processors. What happens to money in my old account?
I switched processors. What happens to money in my old account?
Switching only affects new payments. Money already in your old processor account is still paid out on that processor’s schedule. Check the old dashboard for any remaining balance.
Who sends my tax forms?
Who sends my tax forms?
SimpleTix doesn’t collect your EIN and doesn’t issue tax forms. Your processor issues any tax documents, such as a 1099-K. Contact your processor with tax questions.
Payment Processor Guide
Connect, manage and troubleshoot your processor.
Ticket Fees & Billing
SimpleTix fees, billing and invoices.