Configure Box Office Staff Settings
A step-by-step guide for setting up staff operations in Box Office settings, including attendee questions and sales options.
Configuring Box Office Staff Settings
Below is a consolidated guide to configure staff operations in your Box Office settings.
Step 1: Access Box Office Settings
- Log in to Manager Portal.
- Click Settings in the top navigation bar.
- Select Box Office from the left-hand menu.
Step 2: Configure Attendee Questions and Buyer Information
On the Box Office settings page, you will find options for having staff answer attendee questions and buyer details when selling tickets online.
Attendee Questions
- Enable or disable staff responses to attendee questions.
- Note: If attendee questions are enabled, it is recommended to collect the buyer email.
- Verify if the questions should be applied per ticket or per order, and adjust accordingly.
Buyer Information
- Toggle requirements for staff to collect:
- Buyer Name
- Buyer Email
- Buyer Phone Number
- Buyer Zip Code
- This consolidated setting removes the need to configure each data point on separate pages.
Step 3: Manage Sales Options
Within the same settings area, adjust the following options:
Complimentary (Comp) Tickets
- Enable the option for staff to sell comp tickets.
- When enabled, staff members will see a “Complimentary” payment option in the SimpleTix Organizer app.
- This allows adding no-charge tickets to orders, ideal for VIPs, staff, or promotional giveaways.
Comp Ticket Fee Structure:
- General Admission (GA) and Flex Pass comp tickets are completely free with no SimpleTix fee
- Reserved Seating (RS) comp tickets are charged at 25 cents per ticket
- Any applicable fees for Reserved Seating comp tickets will be charged to your credit card on file at the end of the billing month
Cash Tickets
A credit card must be on file for cash transactions to be enabled. Cash transactions are charged a $0.25 fee, which will be charged to your credit card on file at the end of the billing month
The credit card on file is only charged for cash/comp tickets or adjustments after initial sales. If your ticket settings are configured to pass all fees on to the customer with no later adjustments, the card will never be charged.
- Toggle to allow cash ticket sales.
- This enables a “Cash” payment option in the SimpleTix Organizer app.
- Cash tickets incur a flat 25 cents fee per ticket, regardless of the ticket price.
Step 4: Set Refund Permissions
Customize refund permissions for staff:
When Refunds Are Enabled
- Staff with roles Sales & Check In or Sales, Check-in & Order Editing can process refunds.
When Refunds Are Disabled
- Only Managers, Admins, and Account Owners can process refunds.
- You can also set up a refund override passcode. When enabled, managers can enter a refund override passcode on Staff Logins to process refunds in the SimpleTix Organizer App.
Step 5: Save Changes
- After updating your settings, click the Save button at the top of the page.