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Configuring Box Office Staff Settings

Below is a consolidated guide to configure staff operations in your Box Office settings.

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Step 1: Access Box Office Settings

• Log in to Manager Portal.
• Click Settings in the top navigation bar.
• Select Box Office from the left-hand menu.

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Step 2: Configure Attendee Questions and Buyer Information

On the Box Office settings page, you will find options for having staff answer attendee questions and buyer details when selling tickets online.

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Attendee Questions

• Enable or disable staff responses to attendee questions.
• Note: If attendee questions are enabled, it is recommended to collect the buyer email.
• Verify if the questions should be applied per ticket or per order, and adjust accordingly.

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Buyer Information

• Toggle requirements for staff to collect:
  • Buyer Name
  • Buyer Email
  • Buyer Phone Number
  • Buyer Zip Code
• This consolidated setting removes the need to configure each data point on separate pages.

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Step 3: Manage Sales Options

Within the same settings area, adjust the following options:

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Complimentary (Comp) Tickets

• Enable the option for staff to sell comp tickets.

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Cash Tickets

• Toggle to allow cash ticket sales.

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Step 4: Set Refund Permissions

Customize refund permissions for staff:

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When Refunds Are Enabled

• Staff with roles Sales & Check In or Sales, Check-in & Order Editing can process refunds.

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When Refunds Are Disabled

• Only Managers, Admins, and Account Owners can process refunds.
• You can also set up a refund override passcode. When enabled, managers can enter a refund override passcode on Staff Logins to process refunds in the SimpleTix Organizer App.

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Step 5: Save Changes

• After updating your settings, click the Save button at the top of the page.