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Viewing All Attendees for an Event

  • Log in to Manager Portal.
  • From the main dashboard, click the Events tab.
  • Select the event you want to manage. In the event’s overview, click Attendee List in the sidebar.
  • You’ll see a list of all attendees for that event. Each row is one ticket. If you collect Attendee Information, each row shows the ticket holder’s name; otherwise it shows the buyer’s name.
  • Use filters (such as event time) to narrow your view, including past events if needed.
You can export attendee data from all events at once. Click Reports → Exportable Reports → Export All Attendees, then download the file from Reports → Download once it’s ready. Learn more in our Guide to SimpleTix Reports.

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See which Attendees have been admitted

  • Log in to Manager Portal.
  • From the main dashboard, click the Events tab.
  • Select the event you want to manage. In the event’s overview, click Attendee List in the sidebar.
  • You’ll see a list of all attendees for that event.
  • Next to each ticket is a Mark Admitted button. Click it to admit the ticket. The button then shows Admitted. To unadmit the ticket so it can be scanned again, click Admitted.

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Importing/Uploading Attendees

  • Access your event’s Attendee Management page (via the Events tab, select your event, then Attendee List).
  • From the Options dropdown, select Import Attendees.
  • Follow the instructions in the pop-up window:
    • If you’re working with a General Admission event, choose the appropriate event time.
    • Select the correct ticket type.
    • Upload your attendee list using a CSV file or import from a Veezi export.
  • If you don’t see the Import Attendees option, contact SimpleTix Support.

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Ticket Notes and Internal Order Notes

Use the downloaded import template’s Special_Ticket_Note column for a note the attendee should see. It appears under Ticket Note on the mobile ticket and PDF. The separate Order_Note column is for internal order information and is not displayed to attendees. For instructions shared by everyone attending an event, use event-specific PDF ticket text.

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Upload Tracker

When you upload attendees, the Upload Tracker lets you monitor the progress of your import in real time. You can see how many records have been processed, how many succeeded, and how many failed. If any records fail, you can download the failed transactions as a file to review the errors and re-upload corrected data.

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Combine E-Tickets on Common Email

When importing attendees, you have the option to combine all e-tickets on a common email address. If multiple attendees in your upload share the same email, their e-tickets will be grouped and sent together in a single email rather than as separate messages.

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Viewing Scan Reports for Specific Events and Ticket Types

  • Within Attendee List, click the Options dropdown and choose Scan Report.
  • Use the provided filters to select:
    • The specific event date/time.
    • The ticket types you wish to review.
  • This report shows which tickets have been scanned. For more detailed information (such as individual scan details), you can export your attendee list and filter the data in Excel.

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Managing Attendee Photos (Selfies) and Sending Reminders

  • In your event’s Attendee List, each attendee’s registered photo is displayed alongside their details.
  • To update an uploaded photo:
    • Click the photo. If necessary, you can upload a new one or choose to reject the current image.
    • Rejecting a photo automatically sends an email to the attendee with a link for reupload.
  • To send selfie reminders:
    • For individual reminders: Search for the attendee by name, hover over their photo, and click the Send Reminder button.
    • For bulk reminders:
      • Click Options and then Selfie Reminder.
      • Enter your preferred subject and email body; the system automatically includes the upload link.
      • Optionally, filter by ticket type before sending reminders.

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Editing Attendee Details

  • To edit Attendee Details, click their row on Attendee List or start from the Orders tab and find the order they are associated with.
  • Click Action → Edit Attendee Details, make your edits, and click Save.

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Communicating with Your Attendees

SimpleTix provides multiple ways to communicate with your attendees, from one-time email blasts to automated reminders and post-event follow-ups.

One-off Attendee Emails

Learn how to send manual email blasts to your attendees for announcements, promotional offers, and other one-time communications.

Automated Attendee Emails

Set up automated event reminders and post-event follow-up emails to keep attendees informed before and after your event.

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Email Marketing Integrations

SimpleTix integrates with popular email marketing platforms to enhance your communication capabilities:

MailChimp Integration

Export your attendee list to MailChimp for advanced email marketing campaigns, automation, and analytics.

Constant Contact Integration

Connect SimpleTix with Constant Contact to streamline your email marketing efforts.

Customer CRM

Review buyer-level customer profiles, notes, tags, and order history.

Access Detailed Admission Data

Drill down into specific scan and admission details.

Managing Attendee Questions

Learn how to set up and manage custom attendee questions.