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Attendee Questions Overview

SimpleTix offers three kinds of attendee questions to gather details from your customers. Pick the right type so you collect the right information in the right way.

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Comparison of Question Types

Be careful not to confuse survey questions with attendee questions. Using the wrong type can lead to data collection issues and missing important information for your event management.

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Survey Questions

  • Asked once per order regardless of the event or number of tickets
  • Apply to ALL events in your SimpleTix account
  • Configure at Settings > Order Form
  • Cannot be used for essential attendee identification
  • Good for general marketing information

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Attendee Info

  • The standard system for collecting basic attendee details
  • Collected for each ticket purchased
  • Information appears on scans and is used for email communications
  • Includes name, email, and phone number fields
  • Essential for proper attendee management

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Custom Attendee Questions

  • Event-specific questions that can be fully customized
  • Set up within the specific event settings
  • Ask them per attendee or, for supported question types, once per order
  • Many field types available, including dropdown, text, and checkbox
  • Perfect for collecting unique information needed for your specific event
If you configure the attendee’s name or email as a custom question instead of using the standard attendee info settings, the name will not appear on scans and an email will not be sent out as an attendee email. Be sure to use the dedicated attendee info settings for capturing essential details.

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Attendee Information

Attendee information comprises the details you collect from each ticket buyer, including:
  • Basic Details: Name, email address, and phone number.
  • Preferences: Special requests or instructions to improve the check-in process.
  • Additional Data: Any extra information needed for specific event requirements.
Collecting accurate attendee information is crucial for smooth event operations, effective communication, and efficient check-in at the door.

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Custom Attendee Questions

Custom attendee questions let you tailor the information collected to the specific needs of your event. With these questions, you can:
  • Gather Special Requests: Ask for dietary restrictions, accessibility needs, or seating preferences.
  • Enhance Personalization: Capture insights like how attendees heard about your event or any additional comments.
  • Improve Operational Efficiency: Ensure staff have all necessary information before the event, reducing delays at check-in.
By implementing custom questions, you create a more personalized ticket buying experience and streamline in-person event management. Customers can update attendee information and their answers from the Edit Attendee Details link in their confirmation email. To lock answers after purchase, check Prevent attendees from changing custom attendee questions after purchase? After setting up your attendee questions, you can further optimize your event management by:
  • Configuring Box Office Settings: Determine how and if staff should manually enter or edit attendee questions during checkout.
  • Exporting Attendee Question Data: Easily export collected attendee responses to gain insights, generate reports, and refine future event strategies.

Box Office Settings

Configure how and if staff can enter attendee questions at checkout.

Export Attendee Questions

Learn how to export attendee question data for reporting and analysis, including the new Export All Attendees feature.