Adding Attendee Question
Learn how to add attendee questions before checkout by explaining the importance of collecting attendee information, setting up custom attendee questions, and configuring checkout settings for enhanced event management.
Attendee Question Overview
SimpleTix offers three different kinds of attendee questions that help you gather important details from your customers. Below is a brief summary of each:
-
Survey Questions
These questions are asked once per order — regardless of the event. To configure survey questions, head over to Settings > Order Form. -
Attendee Info
These questions capture basic details such as the attendee’s name, phone, and email for every ticket purchased. The information is automatically linked to the attendee record, is used for sending out emails, and also appears when tickets are scanned. -
Custom Attendee Questions
Use this option to add extra or niche questions tailored to your event’s needs. These questions are completely customizable.
If you configure the attendee’s name as a custom question instead of using the standard attendee info settings, the name will not appear on scans and an email will not be sent out as an attendee email. Be sure to use the dedicated attendee info settings for capturing essential details.
Attendee Information
Attendee information comprises the details you collect from each ticket buyer, including:
- Basic Details: Name, email address, and phone number.
- Preferences: Special requests or instructions to improve the check-in process.
- Additional Data: Any extra information needed for specific event requirements.
Collecting accurate attendee information is crucial for smooth event operations, effective communication, and efficient check-in at the door.
Custom Attendee Questions
Custom attendee questions let you tailor the information collected to the specific needs of your event. With these questions, you can:
- Gather Special Requests: Ask for dietary restrictions, accessibility needs, or seating preferences.
- Enhance Personalization: Capture insights like how attendees heard about your event or any additional comments.
- Improve Operational Efficiency: Ensure staff have all necessary information before the event, reducing delays at check-in.
By implementing custom questions, you create a more personalized ticket buying experience and streamline in-person event management.
Note: Customers can edit their attendee information and responses to attendee questions after checkout via a link provided in the order confirmation email.
Related Settings & Export Options
After setting up your attendee questions, you can further optimize your event management by:
- Configuring Box Office Settings: Determine how and if staff should manually enter or edit attendee questions during checkout.
- Exporting Attendee Question Data: Easily export collected attendee responses to gain insights, generate reports, and refine future event strategies.
Was this page helpful?