Adding Attendee Question
Learn how to add attendee questions before checkout by explaining the importance of collecting attendee information, setting up custom attendee questions, and configuring checkout settings for enhanced event management.
Attendee Questions Overview
SimpleTix offers three different kinds of attendee questions that help you gather important details from your customers. Understanding the differences between these question types is crucial for collecting the right information in the right way.
Comparison of Question Types
Be careful not to confuse survey questions with attendee questions. Using the wrong type can lead to data collection issues and missing important information for your event management.
| Feature | Survey Questions | Attendee Info | Custom Attendee Questions |
|---|---|---|---|
| Where to configure | Settings > Order Form | Event > Attendee Questions | Event > Attendee Questions |
| Applied to | All events | Specific event | Specific event |
| Frequency | Once per order | Per ticket | Per ticket or Per Order |
| Visibility on tickets | Not shown | Shown on tickets/scans | Shown on tickets/scans |
| Email functionality | No direct email connection | Used for sending emails | No direct email connection |
| Customization | Limited field types | Fixed fields (name, email, phone) | Highly customizable |
| Best used for | General customer info for your store | Essential attendee identification | Event-specific information |
| Examples | Marketing opt-in, how they heard about you | Attendee name, email, phone | Dietary restrictions, t-shirt size |
Survey Questions
- Asked once per order regardless of the event or number of tickets
- Apply to ALL events in your SimpleTix account
- Configure at Settings > Order Form
- Cannot be used for essential attendee identification
- Good for general marketing information
Attendee Info
- The standard system for collecting basic attendee details
- Collected for each ticket purchased
- Information appears on scans and is used for email communications
- Includes name, email, and phone number fields
- Essential for proper attendee management
Custom Attendee Questions
- Event-specific questions that can be fully customized
- Set up within the specific event settings
- Collected for each ticket purchased
- Many field types available: dropdown, text, checkbox, etc.
- Perfect for collecting unique information needed for your specific event
If you configure the attendee’s name or email as a custom question instead of using the standard attendee info settings, the name will not appear on scans and an email will not be sent out as an attendee email. Be sure to use the dedicated attendee info settings for capturing essential details.
Attendee Information
Attendee information comprises the details you collect from each ticket buyer, including:
- Basic Details: Name, email address, and phone number.
- Preferences: Special requests or instructions to improve the check-in process.
- Additional Data: Any extra information needed for specific event requirements.
Collecting accurate attendee information is crucial for smooth event operations, effective communication, and efficient check-in at the door.
Custom Attendee Questions
Custom attendee questions let you tailor the information collected to the specific needs of your event. With these questions, you can:
- Gather Special Requests: Ask for dietary restrictions, accessibility needs, or seating preferences.
- Enhance Personalization: Capture insights like how attendees heard about your event or any additional comments.
- Improve Operational Efficiency: Ensure staff have all necessary information before the event, reducing delays at check-in.
By implementing custom questions, you create a more personalized ticket buying experience and streamline in-person event management.
Note: Customers can edit their attendee information and responses to attendee questions after checkout via a link provided in the order confirmation email.
Related Settings & Export Options
After setting up your attendee questions, you can further optimize your event management by:
- Configuring Box Office Settings: Determine how and if staff should manually enter or edit attendee questions during checkout.
- Exporting Attendee Question Data: Easily export collected attendee responses to gain insights, generate reports, and refine future event strategies.