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Overview

The Event Details page provides centralized control over how your event appears, functions, and integrates with the rest of your SimpleTix setup. This guide walks through all available settings, organized by their location on the page.

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Accessing Event Settings

1. Log in to Manager Portal
2. Click Events from the top rail
3. Select your event
4. Click Event Details on the left-hand rail

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Main Event Information

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Enable Ticket Sales

Master toggle for ticket availability

• Toggle ON: Event is available for ticket purchases (subject to sales start/end times and inventory)
• Toggle OFF: Ticket sales are disabled for the entire event, regardless of other settings

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Event Name & Description

The event name and description appear on your public event page and in search results.

• Event Name: Keep it clear and descriptive
• Event Description: Use the rich text editor to format details, add images, and style your content

For more details on creating compelling event pages, see Creating Events Guide.

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Main Event Image

The Main Event Image is the primary visual representation of your event. Where the Main Image Appears:

• Email confirmations and notifications
• Event pinboard and listings
• Social media shares
• On the event page (unless a video is added, which replaces it)

Best Practices:

• Recommended size: 750px by 472px
• Use high-quality, eye-catching imagery
• Ensure text overlays are readable
• Choose an image that represents your event well in all contexts

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Event Video

Add a promotional video to your event page to increase engagement. How to Add a Video:

1. Upload your video to YouTube, Vimeo, or another video hosting platform
2. Copy the embed code or URL
3. Paste it into the Event Video field
4. The video will replace the main image on your public event page

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Supplementary Images & Slideshow

Enhance your event page by adding multiple images that customers can browse through in a slideshow format. How to Add Supplementary Images:

1. On the Event Details page, scroll past the Main Event Image section
2. Find the Supplementary Images (Up to 5) section
3. Upload additional event photos (up to 5 supplementary images)
4. Check the Enable Slideshow box to activate the slideshow feature

Customer Experience: Once enabled, the main event image on your public event page will display navigation arrows. Customers can click through all uploaded images (the main image plus supplementary images) in a slideshow format. Best Practices:

• Use high-quality images that showcase different aspects of your event
• Include venue photos, past event highlights, or promotional images
• Ensure all images are properly sized for web display
• Mix wide shots and detail shots to give customers a comprehensive view

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Event Display & Visibility

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Pinned Event

Pin your event to the top of your SimpleTix site to give it priority placement above all other events. How It Works:

1. Navigate to Event Details
2. Scroll to the Pinned Event setting
3. Toggle ON to pin the event to the top of your site
4. Click Save

When Multiple Events Are Pinned:

• All pinned events appear at the top of your event listing
• They are sorted alphabetically by event name
• Unpinned events appear below in standard order

Use Cases:

• Featuring your most important or flagship event
• Promoting events that are close to selling out
• Highlighting seasonal or limited-time events
• Showcasing new events that need visibility

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Show Price Range on Event Page

Control whether customers see a price range or individual ticket prices on the event listing page.

• Toggle ON: Display a price range (e.g., “$10 -$50”) on the event card/listing
• Toggle OFF: Do not show pricing information on the listing (customers see prices when they click into the event)

When to Use:

• Show Range: When you have multiple ticket types at different price points and want to give customers a quick sense of affordability
• Hide Range: When you want customers to click through to see full details, or when pricing is complex (e.g., with many add-ons or packages)

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Event Access Control

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Private / Timed Event

Restrict who can access your event using password protection or access codes. Enable Event Access Restriction allows you to:

• Require a password or access code to view the event
• Limit visibility to specific audiences
• Create exclusive pre-sale periods

Full Access Control Guide

Learn more about password protection, access codes, and timed access restrictions.

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Event Categorization (Advanced Settings)

SimpleTix allows you to categorize your events for better organization and discovery.

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Event Type

Select the format of your event:

• In-Person
• Virtual/Online
• Hybrid

This helps customers filter events based on their preferences.

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Event Category & Sub-Category

Choose primary and secondary categories that describe your event:

• Arts & Theater
• Music & Concerts
• Sports & Recreation
• Education & Classes
• Food & Drink
• And many more…

Why Categorize?

• Improves discoverability in event searches
• Helps customers filter events on your SimpleTix site
• Provides better analytics and reporting groupings

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Checkout & Ticket Settings

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Sales Tax

Add sales tax to ticket purchases based on your local regulations. Enter the Sales Tax percentage (e.g., “8.5” for 8.5% tax). Tax will be calculated and displayed separately at checkout.

Sales Tax Management

Detailed guide to configuring sales tax, including multi-jurisdictional tax and exemptions.

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Buy Tickets Button Label

Customize the text that appears on the button customers click to purchase tickets. Default: “Buy Tickets” Custom Examples:

• “Register Now” (for classes or workshops)
• “Reserve Your Spot”
• “Get Tickets”
• “RSVP”
• “Purchase Passes”

Character Limit: Keep it short (2-4 words) for optimal display on mobile devices.

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Allow Customers to Change Timeslot

Enable ticket holders to swap their tickets to a different date/time without requiring a refund and repurchase.

• Toggle ON: Customers can change their timeslot from their order confirmation email or account
• Set the cutoff hours before the event when changes are no longer allowed

Time Slot Changes Guide

Complete guide to enabling and managing customer-initiated time changes.

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Show End Time on Tickets

Control whether the event end time appears on the actual ticket/pass that customers receive.

• Toggle ON: Tickets display both start and end time (e.g., “8:00 AM - 9:00 AM”)
• Toggle OFF: Tickets show only the start time (e.g., “8:00 AM”)

When to Show End Time:

• Timed entry events (museums, attractions)
• Classes, workshops, or tours with fixed durations
• Events where knowing the end time helps customers plan their day

When to Hide End Time:

• Open-ended events or festivals
• When end times are approximate
• When you want to keep the ticket design simpler

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Enable Optional Donation Upsell

Add a donation prompt at checkout, allowing customers to contribute extra funds to your organization.

• Toggle ON: Customers see a donation field during checkout
• You can customize the donation prompt message and suggested amounts

Benefits:

• Increase revenue with minimal friction
• No SimpleTix fees on donations
• Fully optional for customers

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Multiple Times Display Format

Choose how customers select from multiple event times:

• Calendar View: Display available times in a calendar format (best for events with many dates)
• Next Available Time: Show the next available timeslot prominently (best for high-frequency events)
• List View: Display all times in a scrollable list (best for events with a moderate number of times)

Choose the format that best matches your event structure and customer shopping behavior.

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Advanced Checkout Settings

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BCC Notifications for Orders

Automatically send a copy of every order confirmation email to a specified address. Use Cases:

• Keep a backup team member informed of sales
• Send copies to an administrative email
• Route confirmations to a CRM or helpdesk system

BCC Setup Guide

Step-by-step guide to configuring BCC notifications.

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E-Ticket Bottom Image

Add a custom image to the bottom of your PDF e-tickets. Common Uses:

• Sponsor logos
• Venue map or directions
• QR code for additional information
• Event-specific branding

E-Ticket Customization

Complete guide to customizing e-ticket appearance and content.

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Email Settings

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Order Confirmation Email Customization

Customize the order confirmation email that customers receive after purchasing tickets.

• Header Image: Add a banner image at the top of the email
• Custom Message: Include event-specific instructions, parking details, or other important information

The custom message appears in the email body and can include:

• Formatted text (bold, italic, lists)
• Links to additional resources
• Special instructions or requirements

Email Template Editor

Full guide to editing email templates, including confirmation emails, reminders, and more.

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Terms & Conditions / Waivers

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E-Waiver Integration

Require attendees to sign a waiver before or during the event. Settings:

• Select e-waiver template: Choose from your pre-configured waiver templates
• Who can sign: Specify if waivers can be signed by anyone or must be signed by adults (18+)
• Prevent scan unless waiver signed: Block entry if the waiver hasn’t been completed

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Saving Your Changes

After configuring your event settings:

1. Scroll to the bottom of the Event Details page
2. Click the Save button
3. Your changes take effect immediately

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Best Practices

• Review settings after cloning: Cloned events inherit all settings from the original. Review and adjust as needed.
• Test customer experience: After making changes, view your event page as a customer to ensure everything displays correctly.
• Use pinned events strategically: Pin your most important events, but avoid pinning too many to maintain impact.
• Keep button labels short: Mobile screens have limited space—concise labels work best.
• Set clear end times: For timed-entry events, showing end times helps customers plan and reduces confusion.