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Add arrival instructions, parking details, or other event-specific information to your print-at-home PDF tickets. You can set site-wide defaults and override them for individual events.

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Add Text for One Event

  1. Open Events in Manager Portal and select the event.
  2. Go to Event Details → Checkout & Ticket Settings → Advanced Settings.
  3. Enter an E-Ticket Message for the body of the PDF ticket. Use the editor for formatting such as bold, italics, and lists. Images are not supported in this field; use E-Ticket Bottom Image for graphics.
  4. Enter E-Ticket Print Instructions for the top of the print-at-home ticket. Keep this field to 128 characters or fewer.
  5. Click Save.
  6. Open an order for this event and download or view a newly generated PDF to check the result.

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Set Site-Wide Defaults

  1. Go to Settings → Order Confirmation & e-Tickets, or open the settings page.
  2. Update E-Ticket Message and E-Ticket Print Instructions. Site-wide print instructions are required and accept up to 85 characters; the event-level limit is 128 characters.
  3. Click Save.

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Which Text Appears?

  • A nonempty event-level field replaces the corresponding site-wide field for that event.
  • Leave an event-level field empty to use the site-wide default for that field. To show no message, clear E-Ticket Message at both levels. The site-wide print-instruction field is required.
  • Message and print instructions are independent: you can customize one and inherit the other.
  • If an order contains tickets for multiple events, each event’s ticket uses its own text.
These fields customize PDF tickets. They do not change the confirmation email message, mobile-ticket text, or Wallet ticket text. A PDF already downloaded or emailed does not update itself; generate a fresh copy to see your changes.

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Check Before Sending

Keep text short enough to fit the ticket layout and inspect a generated PDF, especially after pasting formatted content. If the wrong message appears, confirm you edited the correct event and check both the event override and site default. For a note specific to one imported ticket, use the Special_Ticket_Note field in the attendee import template. It appears as Ticket Note, separately from these event-wide messages. Internal Order_Note content is not shown to attendees.