Accessing Email Template Editor

Step 1: Accessing the Email Template Editor

All email templates are managed through the Confirmation & e-Tickets settings page. To access this area, you can either:

Go directly to manager.simpletix.com/general/confirmation-delivery, or log in to manager.simpletix.com and click Settings in the top rail, then select Confirmation & e-Tickets from the left menu.

Settings, Confirmation & e-Tickets page with the menu item marked 1 and the row of email template tabs marked 2

The email template editor functionality is not available for free events without a connected payment processor. To customize emails for free events, connect a payment processor to your account first.

Step 2: Email Template Tabs

On the Confirmation & e-Tickets page, the tabs (callout 2) let you choose each email template. Click the arrow at the end of the row to see more tabs. The table below summarizes each one:

Email Type	Tab	Description
Order Confirmation	Order Confirmation & eTickets	Email sent to the customer confirming their order. Set the reply-to address under Settings → Customer Self-Service.
Individual Attendee	eTickets (Individual)	Email for each individual attendee.
Free Order Cancelled	Free Order Cancelled	Notification for cancellation of free orders. Control buyer cancellations under Settings → Customer Self-Service → Cancel Free Orders.
Order Refunded	Order Refunded	Email notifying that an order has been refunded.
Event Reminder	Event Reminder	Standard reminder sent to attendees. You can also turn off the default reminder and set up custom emails for each event on the event’s Attendee Communication page.
Post‑Event Follow Up	Post‑event follow up	Email sent after the event concludes.
Waitlist Confirmation	Waitlist Confirmation	Confirmation sent when someone is added to your waitlist.
Membership Renewal Reminder	Membership Renewal Reminder	Reminder sent before a membership renews. You can change how many days before renewal it sends (default: 2).
Membership Renewal Success	Membership Renewal Success	Email confirming a successful membership renewal.
Membership Renewal Failed	Membership Renewal Failed	Notification sent when a recurring membership fails to renew.

When you select a tab, an editor opens where you can edit text, add links, include images, and insert placeholders that auto-populate attendee details.

Set Reply-To Email Configuration

A detailed guide to fully configure the reply‑to email for order confirmations.

15 min Quickstart

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Step 1: Accessing the Email Template Editor

Step 2: Email Template Tabs

Set Reply-To Email Configuration

​Step 1: Accessing the Email Template Editor

​Step 2: Email Template Tabs

Set Reply-To Email Configuration

Step 1: Accessing the Email Template Editor

Step 2: Email Template Tabs