Order Confirmation & E-Tickets
Accessing Email Template Editor
Order Confirmation & E-Tickets
Accessing Email Template Editor
Learn how to access and customize email templates through the Order Confirmation & e-Tickets settings in SimpleTix.
Step 1: Accessing the Email Template Editor
All email templates are managed through the Order Confirmation & e‑Tickets settings page. To access this area, you can either:
- Go directly to manager.simpletix.com/general/confirmation-delivery, or log in to manager.simpletix.com and click on Settings in the top rail, then select Order Confirmation & e‑Tickets from the left menu.
Step 2: Email Template Overview & Dropdown Options
Once in the Order Confirmation & e‑Tickets area, you will see a dropdown menu that lets you select the different email templates. Below is a summary of the options and their coverage:
| Email Type | Dropdown Option | Description |
|---|---|---|
| Order Confirmation | Order Confirmation & E‑tickets | Email sent to the customer confirming their order. Also where you can set the reply‑to address. |
| Individual Attendee | eTickets (Individual) | Email for each individual attendee. |
| Free Order Cancelled | Free Order Cancelled | Notification for cancellation of free orders. (Note: The cancellation button has been disabled by default for new events due to previous spam filter issues.) |
| Order Refunded | Order Refunded | Email notifying that an order has been refunded. |
| Event Reminder | Event Reminder | Standard reminder sent to attendees. You may also disable the default reminder to set up per‑event custom emails via the event’s Attendee Communication page. |
| Post‑Event Follow Up | Post‑event follow up | Email sent after the event concludes. |
| Waitlist Confirmation | Waitlist confirmation email | Confirmation sent when someone is added to your waitlist. (Currently, this email cannot be customized.) |
| Membership Renewal Reminder | Membership Renewal reminder | Reminder sent 48 hours before membership renewal. |
| Membership Renewal Success | Membership Renewal Success | Email confirming a successful membership renewal. |
| Membership Renewal Failed | Membership Renewal Failed | Notification sent when a recurring membership fails to renew. |
When you select an option, an editor will open where you can modify text, add links, include images, and insert placeholders that auto-populate attendee details.
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