Accessing Email Template Editor

Step 1: Accessing the Email Template Editor

All email templates are managed through the Order Confirmation & e‑Tickets settings page. To access this area, you can either:

Go directly to manager.simpletix.com/general/confirmation-delivery, or log in to manager.simpletix.com and click on Settings in the top rail, then select Order Confirmation & e‑Tickets from the left menu.

The email template editor functionality is not available for free events without a connected payment processor. If you need to customize emails for free events, please connect a payment processor to your account first.

Step 2: Email Template Overview & Dropdown Options

Once in the Order Confirmation & e‑Tickets area, you will see a dropdown menu that lets you select the different email templates. Below is a summary of the options and their coverage:

Email Type	Dropdown Option	Description
Order Confirmation	Order Confirmation & E‑tickets	Email sent to the customer confirming their order. Also where you can set the reply‑to address.
Individual Attendee	eTickets (Individual)	Email for each individual attendee.
Free Order Cancelled	Free Order Cancelled	Notification for cancellation of free orders. (Note: The cancellation button has been disabled by default for new events due to previous spam filter issues.)
Order Refunded	Order Refunded	Email notifying that an order has been refunded.
Event Reminder	Event Reminder	Standard reminder sent to attendees. You may also disable the default reminder to set up per‑event custom emails via the event’s Attendee Communication page.
Post‑Event Follow Up	Post‑event follow up	Email sent after the event concludes.
Waitlist Confirmation	Waitlist confirmation email	Confirmation sent when someone is added to your waitlist. (Currently, this email cannot be customized.)
Membership Renewal Reminder	Membership Renewal reminder	Reminder sent 48 hours before membership renewal.
Membership Renewal Success	Membership Renewal Success	Email confirming a successful membership renewal.
Membership Renewal Failed	Membership Renewal Failed	Notification sent when a recurring membership fails to renew.

When you select an option, an editor will open where you can modify text, add links, include images, and insert placeholders that auto-populate attendee details.

Set Reply-To Email Configuration

A detailed guide to fully configure the reply‑to email for order confirmations.

15 min Quickstart

Account Management & Site Settings

Event Setup & Customization

Order, Ticketing, & Attendee Management

Sales, Billing & Payments

Event Operations & Box Office

Reporting & Analytics

Advanced Features & Customization

Step 1: Accessing the Email Template Editor

Set Reply-To Email Configuration

​Step 1: Accessing the Email Template Editor

​Step 2: Email Template Overview & Dropdown Options

Set Reply-To Email Configuration

Step 1: Accessing the Email Template Editor

Step 2: Email Template Overview & Dropdown Options