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The Send One Eticket Per Order setting combines a buyer’s General Admission e-tickets for the same event time into a single e-ticket. Our support team sets it up for you, either as your account default or for a specific General Admission event.

How to Access eTicket Settings

  1. Go to Manager Portal, or go to Settings > Confirmation & e-Tickets
  2. Configure your preferred settings below

Ticket Layout Configuration & Preview

You can configure separate ticket layouts for different use cases and preview them before use:

Box Office Layouts

  • Optimized layouts designed for easy printing when selling tickets through the web box office
  • Streamlined format ensures clear, professional tickets for in-person sales

Customer Print-at-Home Layouts

  • Separate layouts designed for customers to print their own tickets
  • Can include additional information or formatting specific to customer use

Preview Feature

  • Preview both box office and customer ticket layouts before finalizing
  • Ensure your ticket design meets your needs before sending to customers or printing at the box office
To access these settings:
  1. Go to Settings > Confirmation & e-Tickets
  2. Select ticket layout options for box office or customer use
  3. Use the preview function to view how tickets will appear

Send One Eticket Per Order Setting

Want one e-ticket per order? Contact SimpleTix Support and we’ll turn it on for your account or for the events you choose.

What Each Setting Means

  • When it’s on: General Admission tickets for the same event time arrive as one e-ticket. Tickets for different events or times each get their own.
  • When it’s off:
    Each ticket gets its own e-ticket.

Customize Order Emails

Learn more ways to customize order emails.

Customize eTicket Messages

Find guidance on e-ticket messaging customization.

Wallet Ticket Images

Add pictures to Apple Wallet and Google Wallet tickets.