The Send One Ticket per Order setting allows you to control whether a single combined eTicket is sent per order or if separate eTickets are issued for each ticket purchased.

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How to Adjust the Setting

  1. Go to Manager Portal, or go to Settings > Order Confirmation & e-Tickets > Send One Ticket per Order
  2. Locate and toggle the Send One Ticket per Order option.

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What Each Setting Means

  • Toggled ON (Send One Ticket per Order):
    Your customers will receive a single eTicket

  • Toggled OFF (Send individual eTickets):
    Each ticket purchased will be issued as a separate eTicket. This is useful if each ticket needs its own QR code for scanning or if specific ticket details must be individualized.

Customize Order Emails

Learn more ways to customize order emails.

Customize eTicket Messages

Find guidance on eTicket messaging customization.

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