Ticket Delivery Methods
At SimpleTix, there are three primary ticket delivery methods. Below is a table that summarizes each method, its update behavior when event details change, the customization options available, and QR code support.
All three delivery methods will be issued to customers based on their ticket purchase, but note the differences in update behavior and available customizations.
PDF and Wallet tickets are static once delivered, meaning if event details change after delivery, these tickets will not update. In contrast, mobile eTickets are dynamic and will reflect any changes to the event details automatically. You have the option to re-send e-tickets if things change.
Manage Your Order
Buyers use Manage Your Order from their confirmation email to open tickets, view the receipt, and use the actions allowed by their event. See Customer Self-Service settings or share the buyer guide.Ticket Text and Notes
- Add event-wide PDF text under Event Details → Checkout & Ticket Settings → Advanced Settings. See Customize PDF E-Ticket Messages by Event.
- The attendee import column Special_Ticket_Note appears to buyers as Ticket Note on mobile and PDF tickets.
- Order_Note is an internal order note. It is not a way to add customer-facing ticket instructions.
See Also
Learn how ticket sales procedures integrate with delivery options.