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E-Ticket Print Instructions appear at the top of print-at-home PDF tickets. They do not appear on mobile or Wallet tickets.

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Instructions for One Event

  1. Open Events → your event → Event Details in Manager Portal.
  2. Expand Checkout & Ticket Settings → Advanced Settings.
  3. Enter E-Ticket Print Instructions, using no more than 128 characters.
  4. Click Save and inspect a newly generated PDF for that event.

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Site-Wide Default

  1. Go to Settings → Order Confirmation & e-Tickets.
  2. Enter E-Ticket Print Instructions. This site-wide field is required and accepts up to 85 characters.
  3. Click Save.
The site-wide instructions apply wherever an event’s instruction field is empty. Entering event-specific instructions replaces that default for the event. Clearing the event field restores the site default. Previously downloaded PDFs do not update automatically. Generate a new PDF to check changes. For a longer formatted message in the body of the ticket, use E-Ticket Message. See Customize PDF E-Ticket Messages by Event.