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Creating a new GA Event

  1. Log in and start event creation:

  2. Enter event information:

    • Enter your Event Name.
    • Select online (webinar) if your event does not have a fixed location.
    • For in-person events, choose a venue:
      • If your venue already exists, select it.
      • Otherwise, click New Venue to add one.
    • Choose your Event Type, Event Category, and Sub-Category.
    • Add an event image (suggested size: 750px by 472px) and a full event description.

  3. On the following page, select One Time Event if your event only has one time. If your event has multiple times, select Schedule Multiple Dates/Times.

  4. Enter your time(s). If entering multiple times, our system supports bulk creating multiple times.

  5. Enter your tickets, capacity, and when sales should start. Adjust advanced settings for each ticket by clicking Settings next to the ticket. If you have multiple event times and need to specify specific tickets for specific dates, that can be done after the event is created.

  6. Click Done.

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Editing and Managing Event Times in a GA Event

General Admission (GA) event times determine when your tickets are valid. You can easily add new time slots, edit existing ones, or duplicate a time slot to save setup effort.

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1. Adding a New GA Event Time

  1. Log In & Select Event

  2. Go to Times & Tickets

    • From the left-hand panel, select Times & Tickets.

  3. Duplicate an Existing Slot (Recommended)

    • Click on a time slot with settings (pricing, capacity, etc.) similar to what you want.
    • Click Duplicate.
    • Update the Start Time, End Time and click Duplicate Time.

  4. (Optional) Create From Scratch

    • Click the Add Event Time button.
    • Enter all required details: Date, Capacity, and Tickets.
    • Click Create Times when done.

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2. Editing an Existing Event Time

  1. Locate the Desired Time

    • In Times & Tickets, pick the event time you want to adjust.

  2. Update Key Fields

    • Start/End Time: Adjust the schedule to reflect your new date/time.
    • Ticket Pricing & Capacity: Modify as needed.
    • Click Save when finished.

  3. Edit the tickets within the time by following the instructions here.

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Event Time Settings

  • Start Date & Time and End Date & Time for the specific event time.
  • Event Capacity for the event time.
  • Ticket Sales Enabled for the event time.
  • Advanced Options:
    • Event Time Title (specific title for that event time, e.g., Cast A)
    • Mobile eTicket Color
    • Venue (you can set a different venue for each event time within an event)

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Customizing Attendee Communication

The Attendee Communication section is a dedicated area in the left-hand menu of your event management page. This is separate from the Times & Tickets section and contains all settings related to your event’s email communications.

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Accessing Attendee Communication Settings

  1. Navigate to your event dashboard:

    • Log in to Manager Portal
    • Click Events in the top navigation
    • Select your event from the list

  2. Access Attendee Communication:

    • Look at the left-hand navigation menu
    • Click on Attendee Communication (located below “Times & Tickets”)
    • This will open the communication settings page

The Attendee Communication section is where you can modify email timing and sending options. However, the actual email templates are edited under Settings > Confirmation & E-tickets > View/Modify Email Templates.

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Email Communication Setup

SimpleTix provides two separate areas for managing attendee communications:

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1. Attendee Communication Section (Per Event)

In the event’s Attendee Communication section, you can enable and configure:

  • Automated Event Reminders: Toggle and schedule reminder emails to be sent before the event
  • Post-Event Emails: Create follow-up emails that automatically send after your event has concluded
  • One-off Email Blasts: Send manual communications to your attendees

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2. Email Templates (Account-Wide)

Under Settings > Confirmation & E-tickets > View/Modify Email Templates, you can edit the content of:

  • Event reminder templates
  • Post-event follow-up templates
  • Order confirmation templates
  • Custom email templates

When you enable reminders or post-event emails in the Attendee Communication section, the system uses the templates you’ve configured in the Settings area. You must set up both the sending options (in Attendee Communication) and the template content (in Settings) for a complete email solution.

Automated Attendee Emails

Set up automated event reminders and post-event emails.

One-off Attendee Emails

Send manual email blasts to your attendees.

Email Template Editor

Edit the content of all your email templates.

Enable Customer Time Slot Changes

Learn how customers can manage their own event timeslots.