Creating a new GA Event

  1. Log in and start event creation:

  2. Enter event information:

    • Enter your Event Name.
    • Select online (webinar) if your event does not have a fixed location.
    • For in-person events, choose a venue:
      • If your venue already exists, select it.
      • Otherwise, click New Venue to add one.
    • Choose your Event Type, Event Category, and Sub-Category.
    • Add an event image (suggested size: 750px by 472px) and a full event description.
  3. On the following page, select One Time Event if your event only has one time. If your event has multiple times, select Schedule Multiple Dates/Times.

  4. Enter your time(s). If entering multiple times, our system supports bulk creating multiple times.

  5. Enter your tickets, capacity, and when sales should start. Adjust advanced settings for each ticket by clicking Settings next to the ticket. If you have multiple event times and need to specify specific tickets for specific dates, that can be done after the event is created.

  6. Click Done.

Editing and Managing Event Times in a GA Event

General Admission (GA) event times determine when your tickets are valid. You can easily add new time slots, edit existing ones, or duplicate a time slot to save setup effort.

1. Adding a New GA Event Time

  1. Log In & Select Event

  2. Go to Times & Tickets

    • From the left-hand panel, select Times & Tickets.
  3. Duplicate an Existing Slot (Recommended)

    • Click on a time slot with settings (pricing, capacity, etc.) similar to what you want.
    • Click Duplicate.
    • Update the Start Time, End Time and click Duplicate Time.
  4. (Optional) Create From Scratch

    • Click the Add Event Time button.
    • Enter all required details: Date, Capacity, and Tickets.
    • Click Create Times when done.

2. Editing an Existing Event Time

  1. Locate the Desired Time

    • In Times & Tickets, pick the event time you want to adjust.
  2. Update Key Fields

    • Start/End Time: Adjust the schedule to reflect your new date/time.
    • Ticket Pricing & Capacity: Modify as needed.
    • Click Save when finished.
  3. Edit the tickets within the time by following the instructions here.

Event Time Settings

  • Start Date & Time and End Date & Time for the specific event time.
  • Event Capacity for the event time.
  • Ticket Sales Enabled for the event time.
  • Advanced Options:
    • Event Time Title (specific title for that event time, e.g., Cast A)
    • Mobile eTicket Color
    • Venue (you can set a different venue for each event time within an event)

Enable Customer Time Slot Changes

Learn how customers can manage their own event timeslots.