Capacity Management for GA Events
General Admission (GA) events in SimpleTix have multiple controls for enabling ticket sales and managing capacity at both the event and ticket level. This guide covers how to switch tickets on and off for sale, configure overall event capacity, and enforce ticket-specific limits.
Enabling Ticket Sales
- Navigate to Event Details on the left-hand menu
- Event Status: Must be set to Active for your event to be visible and sellable.
- Ticket Sales Enabled:
- Toggle this on to allow tickets to be sold for all times associated with the event.
- Switch off if you want to disable all ticket sales without changing individual ticket details.
Event Time Settings
Each date/time in your GA event also has a Ticket Sales Enabled switch:
- Go to Times & Tickets from the left-hand menu.
- Select a specific date/time.
- Use the Ticket Sales Enabled toggle to allow or disallow sales for that single time slot.
Tip: This is useful if you have multiple date/time blocks for the same event and you want to stop selling one block without affecting the others.
Overall Event Capacity
Each event time has a field called Event Capacity (or Total Capacity). This value sets the maximum total number of tickets that can be sold for that time slot — across all ticket types.
Updating Overall Capacity
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Log In & Select Your Event
- Visit https://manager.simpletix.com and sign in.
- Click Events and choose your GA event.
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Go to Times & Tickets
- From the left menu, select Times & Tickets.
- Pick the time slot you want to edit.
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Set Event Capacity
- Find the Event Capacity (or Total Capacity) field.
- Enter the new total number of tickets allowed.
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Click Save
Individual Ticket Type Quantities
Along with the overall event capacity, each ticket type (e.g., Adult, Child, VIP) has its own max quantity:
- If the ticket type quantity is less than the remaining overall capacity, it stops selling once that type limit is reached.
- If the overall capacity is reached (even if a certain ticket type has available slots), all ticket sales will stop for that event time.
How Capacities Interact
The lower value between the ticket type capacity and the remaining event capacity determines ticket availability.
Example Scenario
- Three ticket types: GA, VIP, Kids
- Ticket capacities:
- GA: 50 max
- VIP: 25 max
- Kids: Unlimited (no upper limit)
- Event Capacity (per time slot): 100 total tickets
What happens in practice?
- Up to 50 tickets can be sold for GA.
- Up to 25 tickets for VIP.
- An unlimited number for Kids, as long as the total doesn’t exceed 100 for that time slot.
- If 100 Kids tickets are sold, the event time hits its total capacity, and sales of all ticket types (GA, VIP, Kids) are disabled for that time slot — even though GA or VIP individually haven’t reached their own max.
Summary & Best Practices
- Activate the Event: Ensure Event Status is Active and Ticket Sales Enabled is toggled on in Event Details for sales to occur.
- Per-Time Toggle: Use Ticket Sales Enabled on each event time if you need to stop (or resume) selling for only one slot.
- Set Overall Capacity: The number in Event Capacity is the hard limit for that time slot — no matter how many tickets are still available by type.
- Ticket-Level Quantities: Each ticket type can have its own max. Once it’s reached, that type stops selling. But if overall capacity is reached first, all types stop selling.
By combining these settings, event status, overall event capacity, and ticket-level quantities, you can precisely control ticket availability and avoid overselling.
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