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Enabling Ticket Sales

  • Navigate to Event Details on the left-hand menu
  • Event Status: Must be set to Active for your event to be visible and sellable.
  • Ticket Sales Enabled:
    • Toggle this on to allow tickets to be sold for all times associated with the event.
    • Switch off if you want to disable all ticket sales without changing individual ticket details.

This master switch under event details affects whether tickets for your event can be sold for all event times, regardless of other settings. It’s particularly useful for:

  • Temporarily pausing sales across all event times without changing individual settings
  • Taking an event offline after it has concluded
  • Preparing an event before it’s ready to be sold
  • For General Admission and Reserved Seating events you can also disable ticket sales for an individual event time under Times & Tickets

The “Ticket Buyer” setting in Ticket Settings determines whether tickets are available to the public (Attendees), Staff only, or both. This is different from the “Ticket Sales Enabled” toggle, which affects all sales including staff sales.

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Event Time Settings

Each date/time in your GA event also has a Ticket Sales Enabled switch:

  1. Go to Times & Tickets from the left-hand menu.
  2. Select a specific date/time.
  3. Use the Ticket Sales Enabled toggle to allow or disallow sales for that single time slot.

Tip: This is useful if you have multiple date/time blocks for the same event and you want to stop selling one block without affecting the others.

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Overall Event Capacity

Each event time has a field called Event Capacity (or Total Capacity). This value sets the maximum total number of tickets that can be sold for that time slot — across all ticket types.

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Updating Overall Capacity

  1. Log In & Select Your Event

  2. Go to Times & Tickets

    • From the left menu, select Times & Tickets.
    • Pick the time slot you want to edit.

  3. Set Event Capacity

    • Find the Event Capacity (or Total Capacity) field.
    • Enter the new total number of tickets allowed.

  4. Click Save

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Individual Ticket Type Quantities

Along with the overall event capacity, each ticket type (e.g., Adult, Child, VIP) has its own max quantity:

  • If the ticket type quantity is less than the remaining overall capacity, it stops selling once that type limit is reached.
  • If the overall capacity is reached (even if a certain ticket type has available slots), all ticket sales will stop for that event time.

Setting a fixed quantity limit on a ticket type will cause the event to be marked as “sold out” once that limit is reached, regardless of the overall event capacity. If you’re using only one ticket type, the lower of the Event Capacity and Ticket Quantity will be the limit for tickets sold, but with multiple ticket types the logic is as follows. If the total event capacity has been reached, no more tickets can be sold regardless if there are still tickets available at the ticket level. If the ticket quantity has been reached for a ticket, no more of that ticket can be sold regardless of the event capacity. If ticket capacity has been reached for all tickets the event will be sold out regardless of the event capacity setting.

For events with a single ticket type, consider leaving the Ticket Quantity field empty to allow the event to use only the Event Capacity setting as the limiting factor. This simplifies capacity management.

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How Capacities Interact

The lower value between the ticket type capacity and the remaining event capacity determines ticket availability.

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Example Scenario

  • Three ticket types: GA, VIP, Kids
  • Ticket capacities:
    • GA: 50 max
    • VIP: 25 max
    • Kids: Unlimited (no upper limit)
  • Event Capacity (per time slot): 100 total tickets

What happens in practice?

  • Up to 50 tickets can be sold for GA.
  • Up to 25 tickets for VIP.
  • An unlimited number for Kids, as long as the total doesn’t exceed 100 for that time slot.
  • If 100 Kids tickets are sold, the event time hits its total capacity, and sales of all ticket types (GA, VIP, Kids) are disabled for that time slot — even though GA or VIP individually haven’t reached their own max.

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Summary & Best Practices

  1. Activate the Event: Ensure Event Status is Active and Ticket Sales Enabled is toggled on in Event Details for sales to occur.
  2. Per-Time Toggle: Use Ticket Sales Enabled on each event time if you need to stop (or resume) selling for only one slot.
  3. Set Overall Capacity: The number in Event Capacity is the hard limit for that time slot — no matter how many tickets are still available by type.
  4. Ticket-Level Quantities: Each ticket type can have its own max. Once it’s reached, that type stops selling. But if overall capacity is reached first, all types stop selling.

By combining these settings, event status, overall event capacity, and ticket-level quantities, you can precisely control ticket availability and avoid overselling.