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Overview

Manager Portal provides a self-service option so that your customers can change their purchased Event Times without needing to contact you.

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Steps to Enable Customer-Initiated Ticket Time Changes

Ensure that all event times offer the same ticket types, as customers can only switch to a time with an identical ticket.
  1. Sign in to Manager Portal.
  2. In the top rail, click “Events” to display your list of events.
  3. Select the specific event you wish to update.
  4. From the left-hand navigation, click Self-Service, then expand Change Your Time.
  5. Locate and toggle on the option labeled Allow Customers to Change Timeslot.
  6. Set a cutoff time by which customers are allowed changes.
    For example, specify: “Allow changes up to 48 hours before the event start.”
    This setting prevents changes past the cutoff. If a customer needs to change their ticket time after the event has passed, they will need to contact you directly.
If customers miss the cutoff time and you still want to allow them to change their time, send them a special time change link by navigating to their Order , clicking Actions, and selecting “Get Time Change Link”
  1. Save your changes.
Customers can use the time-change action in Manage Your Order, reached from their confirmation email. The action depends on ticket eligibility, available sessions, and the cutoff you set. If you also enable refund requests, Offer a Time Change First can present rescheduling before the refund form.

See Also

Gain further insight into GA event settings to understand the broader context before enabling time slot changes.