Managing different email templates

Modified on Fri, 29 Dec, 2023 at 9:04 AM

There are several email templates that are sent to ticket buyers and membership buyers which can be changed or updated within SimpleTix. These templates are a site-wide setup and are not linked with any specific event.

The following Email templates can be changed.

  • Order Confirmation & eTickets (This is what is sent to customers when they buy a ticket)
  • eTickets (Individual)
  • Free Order Cancelled (When a free order has been canceled by the customer or the organizer)
  • Order Refunded (When an existing order is refunded by the organizer)
  • Event Reminder (This is what is sent to the customer when an organizer enables automatic event reminder)
  • Post-Event Follow UP
  • Membership Renewal Success
  • Membership Renewal Failed


Here is how you could change these templates.

  1. Please login here: https://manager.simpletix.com/general/confirmation-delivery
  2. Click on "Select Template"
  3. Click on the template you need to edit
  4. You can now make changes and save once done.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article