1. Creating a Reserved Seating Event
2. Ticket Types & Pricing (managing categories, fees, etc.)
3. Key Tips & Best Practices

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Understanding Reserved Seating Events

• Each ticket ties to a specific seat in a chart.
• Attendees can choose seats.
• Reserved seating is ideal for concerts, theaters, or any event needing well-defined seat assignments.

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Can You Mix GA & Reserved in One Event?

• Yes, you can create General Admission areas in a reserved seating chart.

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Does SimpleTix support booths and tables?

• Yes, we have robust support for booths for conferences and tables for dinners and galas. Tables can both be booked in their entirety or sold seat by seat.

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Creating a New Reserved Seating Event

1. Start a New Event
   • Log in to Manager Portal → Events → Create New Event.
   • Provide basic details (name, image, description, etc.).
2. Enable Reserved Seating
   • When asked if this is a “Reserved Seating” event, click Yes
   • Select an existing venue seating chart or build a new layout.
3. Design Your Seating Chart
   • Automated Scanning from a Reference Chart (Recommended): Our AI-powered tool can automatically detect and create seats from a floor plan image:
     1. Upload a static image file (a floor plan, schematic, or photo of your venue) as a “Reference Chart”
     2. When the scanning tool appears, zoom the image until the blue guide circle matches the size of a seat in your floor plan
     3. Click on one seat in the image to initiate the scan
     4. The AI will automatically scan the entire image and place digital, clickable seats over all detected seats
     5. Manually add or remove any seats the tool missed or misidentified
     6. Click Done to generate your fully functional, editable seating chart
     This automated method saves significant time compared to manually placing hundreds of individual seats.
   • Manual Layout: Use the built-in chart editor to manually drag and drop individual seats, rows, and sections.
   • Upload a Chart: If you have a custom CSV or seating map, reach out to SimpleTix Support for assistance.
   • Define Sections & Pricing (e.g., VIP, Balcony, etc.).
4. Save & Test
   • Preview your event page, ensuring seat labeling and event info match your goals.

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Ticket Types & Pricing Management

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Defining Ticket Types

• Add or rename categories like “Balcony,” “VIP,” “Student,” “Adult,” or “Comp.”
• For each type, set:
  • Price (with any additional fees).
• These ticket types need to match the categories on your seating chart.

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Sub-Price Levels or Promo Codes

• Sub-price levels let you create multiple price options within a single category.
• Alternatively, promo codes can handle discounts for certain groups without complicating the seat map.
• You can password protect tickets which means the section will show up as sold out until a password is entered in the promo code field.

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Changing an Active Event

• Best Practice: Do not edit a seating chart for an event that has already sold tickets. Please reach out to SimpleTix Support for assistance instead.
• If you are trying to edit a seating chart for a new event and there is an existing event using that chart, best practice is to duplicate the seating chart. Do this by creating a new Reserved Seating event, selecting the old venue, and selecting Clone chart when prompted.

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Key Tips & Best Practices

1. Check Layout Before Going Live
   • Once seats are sold, major chart revisions can cause confusion.
2. ADA/Accessible Seating
   • Mark wheelchair-accessible seats and ensure companion seats are easily found.
3. Support Resources
   • For more help or a review of your reserved seating event, contact SimpleTix Support.