How Pooled Discounts Work
When a quantity discount is pooled across events:- You choose the events included in the pool.
- You set the quantity that activates the discount.
- Tickets from the selected events count together toward that quantity.
- The discount applies automatically at checkout when the cart qualifies.
Create a Pooled Quantity Discount
Open Quantity Discounts
Go to Marketing > Volume Based Discounts, or open Create Quantity Discount.
Choose the Right Criteria
The criteria control how strict the discount is.- Same Event: tickets must be from the same event.
- Same Event Time: tickets must be for the same date and time.
- Same Ticket Type: tickets must use the same ticket type.
- Same Seat: tickets must match the same seat across event times, when available.
Buyer Experience
Buyers add eligible tickets to the cart as usual. When the cart meets the pooled quantity rule, SimpleTix applies the discount automatically. If Display message to buyers on checkout screen is enabled, buyers can see a checkout message explaining how to qualify for the discount.Troubleshooting
The discount did not apply
The discount did not apply
Confirm every ticket in the cart belongs to an event in the pool and meets the selected criteria.
The discount only applies within one event
The discount only applies within one event
Review the criteria. A same-event or same-event-time rule may prevent cross-event pooling.
Buyers cannot see the promotion
Buyers cannot see the promotion
Turn on Display message to buyers on checkout screen if you want the discount message shown during checkout.
The wrong tickets qualify
The wrong tickets qualify
Review the selected events, ticket criteria, password setting, and quantity threshold.
Quantity Discounts and BOGO Offers
Review the standard quantity discount setup options.
