Learn how to create Volume-Based Discounts

Volume Discounts

Volume-Based Discounts

SimpleTix Helpdocs

Learn how to create your organization account in SimpleTix — either as a brand-new user or as an existing user adding a new organization.

Creating an Account

Step 1: Creating an Account on SimpleTix

Create an event in SimpleTix, pick the right event type, and dive into setup with a quick reference to GA, Flex Pass, and Reserved Seating.

Create Your Event

Step 2: Create Your Event

A short guide to help you link and manage your payment processor on SimpleTix, including country availability and setup steps.

Connect Your Payment Processor

Step 3: Connect your Payment Processor

A quick guide to making your event active on SimpleTix and sharing its link or QR code.

Take Your Event Live!

Step 4: Taking Your Event Live

A guide to help you decide whether to use Flex Pass, General Admission, or Reserved Seating in SimpleTix.

Which Event Is Right For Me?

Choosing the Right Event Type

Step-by-step guide on enabling waitlists once your tickets are sold out.

Waitlists

Learn how to customize the order form and checkout experience in SimpleTix.

Checkout Field Settings

Checkout Customizations

Learn how to embed single events or multi-event widgets into your site using SimpleTix. Includes iframe button and pinboard or calendar widget instructions.

Embeds & Widgets

Embedding SimpleTix Events & Widgets on Your Website

Learn how to effectively manage waivers using Smartwaiver integration or built-in features in SimpleTix, including setup and status tracking.

Waivers

Managing Waivers in SimpleTix

Learn how to access attendee management, view uploaded photos, and send reminders for photo uploads in SimpleTix.

Selfies

Managing Attendee Photos and Reminders

Learn how to change sales tax rates, configure tax display options, and set exemptions for customers in your SimpleTix account.

Sales Tax

Managing Sales Tax Settings

Learn how to view, create, edit venues and modify seating charts in the Manager Portal effectively and safely.

Venue Management

Managing Venues in SimpleTix

Step-by-step instructions on how to cancel your event, manage refunds, and notify attendees using the Manager Portal.

Event Cancellation

Cancelling Your Event: Complete Guide

Discover how to use SimpleTix’s audit log to track account changes, determine who made modifications, and access detailed action histories.

Audit Log Overview

Monitor Account Changes with Audit Log

Step-by-step instructions for generating sales, ticket scan, and attendee reports, along with troubleshooting tips and resources for effective use.

SimpleTix Reporting

Guide to SimpleTix Reports

Step-by-step instructions for setting up conversion tracking on SimpleTix using Google Tag Manager, Facebook Pixel, and TikTok Pixel.

Conversion Tracking

SimpleTix Conversion Tracking Guide

Follow these steps to quickly retrieve your lost tickets by using the SimpleTix ticket lookup tool or contacting the event organizer.

Lost Tickets

How to Retrieve Lost Tickets

Learn how to change your payment method or cancel your recurring membership.

Edit/Cancel Membership

Edit or Cancel Recurring Membership

Welcome to SimpleTix — we have quick start guides for many types of events to get you started in a flash.

Onboarding Overview

Set the stage for sellouts with easy event creation, dynamic seating options, and seamless ticketing using SimpleTix.

Theater Guide

SimpleTix for Theaters and Performing Arts Centers

Harvest more revenue with simple event management and effortless ticketing—SimpleTix turns your farm events into profit powerhouses.

Farms & Agritourism

SimpleTix for Farms & Agritourism

Score big with simple booking, flexible time slots, and fast check-ins that make your ice rink a revenue machine.

Ice Rinks

SimpleTix for Ice Rinks

Create blockbuster screening events with effortless event setup, reserved seating, and hassle-free ticket sales using SimpleTix.

Movie Theaters

SimpleTix for Movie Theaters

Rock your venue with intuitive event setup, fast mobile scanning, and easy selling that keeps the party—and profits—rolling.

Venues & Nightclubs

SimpleTix for Live Music Venues & Nightclubs

Engage visitors effortlessly with simple, streamlined event setup, flexible ticketing, and integrated donations with SimpleTix.

Museums

SimpleTix for Museums

Empower your community with SimpleTix’s effortless event management, integrated donations, and volunteer-friendly features.

Religious Org

SimpleTix for Religious Organizations

Elevate your seminars with an ultra-easy event setup that drives engagement and fills seats effortlessly with SimpleTix.

Education Events

SimpleTix for Educational Workshops & Seminars

Make every show a hit with lightning-fast event setup and streamlined ticketing that keeps your comedy club booming with energy and profit.

Comedy Clubs

SimpleTix for Comedy Clubs

Captivate thrill-seekers with easy setup, streamlined ticketing, and stress-free operations using SimpleTix.

Escape Rooms

SimpleTix for Escape Rooms & Immersive Experiences

Boost revenue with effortless event setup, seamless ticket sales, and zero hassle using SimpleTix.

Wineries, Breweries & Distilleries

SimpleTix for Wineries, Breweries & Distilleries

Maximize class bookings with simple setup, smooth selling, and more money in your pocket—SimpleTix makes every fitness session a success.

Fitness & Wellness Studios

SimpleTix for Fitness & Wellness Studios

Simplify your fair setup and supercharge vendor registrations with a platform that drives sellouts and makes event planning a breeze.

Arts & Crafts Fairs

SimpleTix for Arts & Crafts Fairs and Shows

Spook your guests with a thrilling, hassle-free ticketing experience that drives sellouts—SimpleTix makes your haunt a must-see attraction.

Haunted Houses

SimpleTix for Haunted Houses & Haunts

Increase reservations and profits with easy event setup, seamless Square integration, and irresistible promotion—SimpleTix makes dining events shine.

Restaurants

SimpleTix for Restaurants & Dining

Empower your mission with volunteer-friendly, donation-integrated event management that’s free from headaches—choose SimpleTix.

Non-Profit Org

SimpleTix for Non-Profit Organizations

Strengthen your community events with effortless setup, integrated donations, and hassle-free ticket sales using SimpleTix.

Community

SimpleTix for Community

Make school events stress-free with intuitive setup, secure sales, and effortless volunteer management using SimpleTix.

Schools & Organizations

SimpleTix for Schools and School Organizations

Drive unforgettable conferences with seamless event setup, easy ticket sales, and real-time reporting using SimpleTix.

Conferences & Exhibitions

SimpleTix for Conferences & Exhibitions

Transform your festival into a revenue-generating, hassle-free extravaganza with SimpleTix.

Festivals

SimpleTix for Festivals

NextCan I display a button to show other events after a buyer selects tickets? How do I make it easier for buyers to discover other events?

Introduction

Overview

How do I enable custom registration pages for multi-day festivals or seminars?

How do I get an email to myself of each ticket that is sold?

Webhook and Integrations

Admissions

How can I admit attendees on the web app? How can I see who has been admitted or not? Can I unadmit someone?,How do I see whether or not a ticket has been admitted? Where can I mark tickets as admitted online in the web manager portal? How do I see scan device and date details?,How do I see detailed admission data for each ticket? How can I see how many scans each ticket has and where/when it was scanned?

How can I enable group admit to scan once for a whole family? What will this look like in the App?

How can I export all of the attendees with the questions they answered?,How can I see a specific attendee's question answers?,How do I ask attendee questions for each ticket? How do I ask attendee questions on an order?

How can I see who has uploaded an attendee photo (selfie) or not?,Can I send people a reminder to upload their selfie (attendee photo)?

Where can I see if an order's smartwaiver has been signed?,How can I see who has signed a smartwaiver or not?,Can I send people a reminder to sign a waiver if they have not?

How can I see all of the attendees for a particular event?,How do I export my attendees to Mailchimp?,How do I upload attendees to an event?,How do I see a scan report for a specific event and specific types of tickets?

Where can I find out what I am being charged for SimpleTix? What are my fees per ticket?,Where can I find previous bills?,Can you help me understand how to read the different fees in the monthly billing download CSV that I got from the billing page?,Where can I change the credit card on file that is being charged for SimpleTix?

Where can I sell tickets to events in the web app?,Where can I see a comprehensive view of ticket sales and availability by event?

How do I customize labels on my SimpleTix site? How do I customize a button on the user facing site? How do I change the sold-out button text?

How can I change flex pass ticket settings?

How do I enable requiring selfies, attendee photos or pictures for flex pass events in SimpleTix?

How can I add a new event time for a GA event?

How can I change general admission capacity settings at the event time?

How can I change general admission settings?

Where can I change the start or end time for a specific event time?

Where can I disable ticket sales for one particular event time?

How can I see just the orders associated with one event?,How can I see who bought Square items?,How can I see a sales report for just orders associated with one event?,How can I see an order list for an event?,How can I see which orders in an event were refunded?

How can I add a note denoting different casts for different times of a reserved seating event? Or different event titles?

How can I add/change ticket types for reserved seating events? How do I change reserved seating pricing?

How can I change when ticket sales start/end for a reserved seating event?

How can I create a new reserved seating event? How can I create an event with a seating chart? What is a reserved seating event?

How can I prevent a ticket purchaser from leaving orphan seats (single seats)?

How can I show/hide organization name from my seating chart?,Is it possible to display the section name on the eTicket? Or can I hide it if I don‚Äôt want attendees to see it?,How do I show seat labels on the seating chart? Or how can I hide them if I don‚Äôt want them visible?

Where can I manually block seats for my reserved seating event? Where can I see what orders have been purchased by each seat?

How can I create a flex pass event? How can I create an event with no times?

How can I create a new general admission event? How do I create a timed entry event? | How do I create an event with multiple times? | How do I create a GA event with a single time?

How can I create a season ticket for my GA or Reserved seating event?

How can I get the link to share to people to purchase tickets from an event?

How can I see how many tickets my event has sold? How can I see total page views?

How do I see all of my events? How can I see my active events? Draft events? Archived Events?,How can I see my total ticket sales for all events over a time period?

Which type of event (flex pass, reserved seating, General Admission) is right for me?

Adding a Credit Card for Fee Billing

Adding a Payment Processor,Understanding Square/Stripe/Authorize.net Fees,Where can I add a payment processor? Where do I add a square account? | Where do I add a stripe account?,Where can I add a bank account to get payouts? Do I need an EIN to use SimpleTix? | Where do I get my tax forms?

Changing Account Ownership

Signing Up for a SimpleTix Account,Setting Up Your Profile,Configuring Account Settings,Welcome to SimpleTix: A Quick Start Guide,Onboarding Checklist,Downloading and Installing the App

Where can I connect Integrately?

Where can I connect Integromat?

Where can I connect Mailchimp?

Where can I connect SmartWaiver?

Where can I connect Zapier?

Where can I connect Zoom?

How can I add membership discounts to an event?

How can I download a list of all members in a membership?

How can I edit a recurring membership for a user?

How can I edit a specific user's membership?

How can I sell a membership over the phone?

How can I send a free ticket to all members of a membership?

How can I send a membership to someone?

How can I send an email to all members in a membership?

How can I view or modify the email templates for order confirmations?,How can I view or modify the emails that send to an individual attendee?,How can I view or modify the emails that are sent when a free order is cancelled?,How can I view or modify the emails that are sent when an order is refunded?,How can I view or modify the event reminder emails?,How can I view or modify the post-event follow up emails?,How do I edit the email someone gets confirming they are on the waitlist?,How do I edit the email someone gets reminding them that their membership is going to renew?,How can I edit the email that gets sent if a membership successfully renews?,How can I edit the email that gets sent if a membership fails to renew?

How do I customize the message included in e-tickets?

How do I set the reply-to email address for order confirmations?

How to set custom print instructions for PDF tickets?

How can I download a PDF version of an order's etickets?,How can I re-send an order's e-tickets to the customer?,Where can I see all of my orders?,Where can I export a list of my orders?,How do I see details of the transaction? How do I see details of why a payment was declined? How can I confirm that an order was refunded?,How can I get an order summary for an order?

How can I edit the tickets in an order?,How can I change the time / change a ticket?,How do I add an order note to an order?,Where can I edit the Expiration date for a single flex pass ticket?,How can I edit the customer info associated with the order?,How can I edit the attendee info associated with each ticket? How can I change the person on each ticket? How can I add attendee photos? Where can I see all waivers for each order?,How can I add another ticket to an order?,How do I get a time change link to send to a customer for them to change their time themselves?,How do I cancel an order without refunding it?

Can I offer Square Gift Cards as a payment option on the Checkout Page, or disable it if I don‚Äôt want to use this feature?

How do I make sure my SimpleTix cash sales are synced to Square? How can I change what locations my square items are created in?

Is there a way to enable the Square Catalog for upsells and cross-sells on the Checkout Page, or leave it disabled?

When a new customer places an order, can I automatically add them to my Square customer list from the Checkout Page, or can I turn this off?

Downloading and Setting up Easy Entry

Scanning Tickets with Easy Entry

Other Hardware Compatibility

Scanning Tickets and Checking In Attendees

Selling Tickets On-Site

Square Device Compatibility

Troubleshooting App Issues

Choosing between the SimpleTix Organizer App and Easy Entry app

How do I enable Square Upsells (square merchandise, selling square category items) for an event? What are Square Upsells? How can i choose whether or not to enforce capacity limits? What are the fees assocaited with this? How many do you recommend adding at a time?

Customizations

Can I add an image to the top of my simpletix page? How do I change the image on the top of my SimpleTix page? | How do I remove the image on the top of my SimpleTix page?,How can I change my organization logo?,How can I change the link that my SimpleTix home page is at?,How do I change the store name that appears at the bottom of my event pages?,How do I change the store phone that is associated with my account?,How do I change the text that appears on my event page under my store name? How do I change the about us section on our event pages?,How do I change the email that 'SimpleTix Event Page Contact from' sends to? How do I change the email that the contact form on the bottom of the event pages goes to?,How do I change the Instagram handle associated with my account?,How do I change the Facebook business URL associated with my account?

How do I change my site's default timezone that new events are created in?,How can I change the default sales end time for ticket sales? My event is still going on and ticket sales have stopped? Why did that happen? | Tickets were still being sold after the event started? Why did that happen?,How can I auto-archive old events after they have finished? My old events are still showing up as sold out? | I want to leave my old events up but they disappear after the event is over,How do I change the currency that my site is in? How do I change the dialects and spelling on my SimpleTix site?,How do I change the language that my site is in?

15 min Quickstart

Account Management & Site Settings

Event Setup & Customization

Order, Ticketing, & Attendee Management

Sales, Billing & Payments

Event Operations & Box Office

Reporting & Analytics

Advanced Features & Customization

Volume-Based Discounts