Modifying an Existing Order

Often times attendees enter the wrong information while checking out, or need to modify their order. For example, you can change their email address, re-issue tickets, add tickets, etc.

• Please login here: https://manager.simpletix.com/
• Click here to make sure Cash and Comps are enabled. https://manager.simpletix.com/general/boxoffice-app
  
  

  
  

   
• Once done click on Orders on Top Right
• Search for the order you would like to make changes to
• Click on the order and then click on Action > Add additional ticket(s)
  (Please note: It's good practice to first add a ticket before you remove an existing ticket from a cart)
  
  
  
  
• You would now be requested to enter your card on file. It would just be asked for the first time and we do not charge anything for it unless you are adding more tickets but not removing any. A simple order swap would be free.
  
  
  
  
• You can add ticket(s) for existing time(s)
  
  
  
  
• Once complete you can either remove the existing ticket or just use the link to send new tickets to the attendee
  
  
  
  
• You can also delete an existing ticket through the same steps