Learn to cancel orders in SimpleTix without issuing refunds. Follow step-by-step instructions and important considerations.
Log in to your Manager Portal:
Find the Specific Order:
Open the Order Details:
Initiate the Cancellation:
Canceling an order without refunding it will deactivate the purchased tickets, meaning they cannot be used for entry or any other event-related activity. The payment will remain intact in your system.
If you’ve processed a refund outside of SimpleTix (for example, directly in Square or Stripe), you should cancel the order here to deactivate the tickets. This ensures that refunded tickets cannot be used for event entry.
Additional details on processing refunds.