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SimpleTix provides two main ways to move a ticket:
  • Use the Exchange Tool when staff need to change a time, seat, ticket type, or event from inside an order.
  • Use Get Change Time Link when a General Admission customer should choose a new time for the same ticket type themselves.

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Use the Exchange Tool

The Exchange Tool is the primary staff workflow for ticket changes. It can:
  • Change an eligible ticket’s date or time
  • Move a Reserved Seating ticket to another seat
  • Swap eligible ticket types
  • Move ticket value to another event
  • Pool multiple tickets’ value into one destination ticket
  • Collect an upgrade balance by phone or customer payment link

Exchange Tickets in an Order

Follow the five-step Exchange Tool workflow and learn how price differences, payment links, and Exchange History work.
Use this option for a simple General Admission reschedule when the destination time has the same ticket type and the customer should choose the new time.
1

Open the order

Go to Orders, find the order, and open it.
2

Get the link

Open Action and select Get Change Time Link.
3

Send it to the customer

Copy the link and send it to the customer through your normal support channel.
4

Customer selects a time

The customer opens the link, chooses the eligible ticket or tickets, and selects a new available event time.
The self-service link is for moving General Admission tickets between times that offer the same ticket type. Use the Exchange Tool for different ticket types, Reserved Seating, Flex Pass, cross-event moves, or any change that has a price difference.

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Which Option Should I Use?

Exchange Tickets

Change tickets and handle any price difference from one guided workflow.

Change Reserved Seats

Compare the legacy no-payment seat tool with the new Exchange Tool.