Learn the three methods for adjusting ticket times and swapping tickets in an order.
Use this method to reschedule tickets within the same event when all General Admission ticket types have multiple event times.
Example: Changing a Regular Admission Ticket for SimpleTix Fairs from Friday at 12pm to Saturday at 12pm.
Click the Pencil Button Next to GA Tickets:
This icon allows you to edit the ticket details (see Image #3).
Change Ticket Times:
You will see an option to change the selected ticket times (see Image #4).
Reschedule the Customer:
Staff can select a new time and reschedule the customer accordingly.
Note: This option works only for General Admission events with multiple times and allows switching only into the same ticket type at a different time.
This method empowers the customer to change their own ticket time via a special link, even if the event is over or if time changes are generally disabled. It simplifies the process and prevents the need for issuing refunds.
a. Request the Change Time Link:
b. Customer Reschedules:
For scenarios involving reserved seating, Flex Pass events, or different ticket types:
Follow these steps:
Add Another Ticket:
Select and Add New Tickets:
Delete the Old Ticket:
Use the method that best suits your event’s ticketing and seating configuration. If you have any questions or need additional guidance, please contact SimpleTix Support.
Learn the three methods for adjusting ticket times and swapping tickets in an order.
Use this method to reschedule tickets within the same event when all General Admission ticket types have multiple event times.
Example: Changing a Regular Admission Ticket for SimpleTix Fairs from Friday at 12pm to Saturday at 12pm.
Click the Pencil Button Next to GA Tickets:
This icon allows you to edit the ticket details (see Image #3).
Change Ticket Times:
You will see an option to change the selected ticket times (see Image #4).
Reschedule the Customer:
Staff can select a new time and reschedule the customer accordingly.
Note: This option works only for General Admission events with multiple times and allows switching only into the same ticket type at a different time.
This method empowers the customer to change their own ticket time via a special link, even if the event is over or if time changes are generally disabled. It simplifies the process and prevents the need for issuing refunds.
a. Request the Change Time Link:
b. Customer Reschedules:
For scenarios involving reserved seating, Flex Pass events, or different ticket types:
Follow these steps:
Add Another Ticket:
Select and Add New Tickets:
Delete the Old Ticket:
Use the method that best suits your event’s ticketing and seating configuration. If you have any questions or need additional guidance, please contact SimpleTix Support.