Change time and ticket swaps

​

1. Same Event Time Change for General Admission Tickets

Use this method to reschedule tickets within the same event when all General Admission ticket types have multiple event times.

Example: Changing a Regular Admission Ticket for SimpleTix Fairs from Friday at 12pm to Saturday at 12pm.

1. Click the Pencil Button Next to GA Tickets:
   This icon allows you to edit the ticket details (see Image #3).

2. Change Ticket Times:
   You will see an option to change the selected ticket times (see Image #4).

3. Reschedule the Customer:
   Staff can select a new time and reschedule the customer accordingly.
   Note: This option works only for General Admission events with multiple times and allows switching only into the same ticket type at a different time.

​

2. General Admission Customer-Initiated Time Change

This method empowers the customer to change their own ticket time via a special link, even if the event is over or if time changes are generally disabled. It simplifies the process and prevents the need for issuing refunds.

a. Request the Change Time Link:

• Click Action > Get Change Time Link.
• Copy the link and send it to the customer.
  (See Image #1)

b. Customer Reschedules:

• When the customer opens the link, they will be able to easily reschedule their ticket.
  (See Image #2)

​

3. Reserved Seating, Flex Pass, and Other Changes

For scenarios involving reserved seating, Flex Pass events, or different ticket types:

• Examples:
  • Changing a customer from “SimpleTix Musical” on Jan 1st to “SimpleTix The Play” on Jan 8th (different events – cannot be changed).
  • Upgrading a Regular Admission ticket to a VIP Admission ticket (different ticket types).
  • Adjusting someone’s reserved seat.

Follow these steps:

1. Add Another Ticket:

   • Click Action > Add Another Ticket.

2. Select and Add New Tickets:

   • Choose the tickets you want to add and add them to the order.
   • Note: If you choose the No Charge option, the order value will reflect the value of the tickets but the customer will not be charged the additional amount. Note: You will need a credit card on file with SimpleTix to make changes of this type.

3. Delete the Old Ticket:

   • Click the pencil button next to the ticket(s) you want to swap and select Delete.

Use the method that best suits your event’s ticketing and seating configuration. If you have any questions or need additional guidance, please contact SimpleTix Support.