Skip to main content
When a buyer adds tickets to their cart, SimpleTix holds them while they check out. If a cart sits idle, the tickets go back on sale so other buyers can get them.
The event time page now displays how many tickets are currently being held in customer carts. This helps you understand real-time ticket availability and avoid confusion when inventory appears lower than expected.
  • Cart Timer Customization:
    You can adjust the cart timer under Order Settings, also found under Settings > Order Form. Set the cart countdown to a whole number of minutes from 1–45. We do not recommend going shorter than 8 minutes. Below that, more customers complain about their cart timing out.

​
Releasing Held General Admission Tickets

To release held tickets before the cart timer is up, clear them manually:
  1. Navigate to the Orders page in Manager Portal and filter for Order Status Not Complete.
  2. Locate the relevant order.
  3. Click the X next to the ticket to delete it and release the held seat for sale.
This method returns those General Admission tickets for sale, making them available again for customers.

​
Reserved Seating

​
Two Methods for Unblocking Seats

Method 1: Using the GA Process
Just like in General Admission events, if reserved seating tickets are held for an incomplete order, you can:
  1. Visit the Orders page and filter for not-complete orders.
  2. Locate the order and click the X to delete the ticket.
This releases the held seat back into inventory. Method 2: Manual Override via Seating Chart
Alternatively, you can directly unblock a seat on the seating chart for a particular event time:
  1. Go to your event and select Times & Tickets. Click your event time.
  2. Click Mark Seats On Hold to see the current seating chart.
  3. Select the seat(s) you wish to free.
  4. Click Apply Changes to manually release the seat, making it available for sale.
Manually marking a seat as free this way overrides any cart holds on that seat. Use caution: it can also mark seats that have already been sold as free. If used improperly, this can cause seats to be double sold.