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1. Changing the default Sales Tax Rate for New Events

  • Log in to your SimpleTix account.
  • Navigate to your store settings.
  • In the “Tax Rate” field, enter your desired sales tax rate and click Save.
  • Note: This rate applies automatically to new events. For existing events, you have two options:
    • Apply to all events: When saving a new site-level tax rate, you can choose to apply it to all existing events at once.
    • Update individually: Open the event’s details page, locate the “Tax Rate” setting, update it with the new value, and click Save.

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2. Configuring Whether Tax Appears in the Price or is Reported Separately

By default:
Tax is not included in the product price. Choose Yes to treat the entered ticket price as tax-inclusive, or No to add tax separately. To adjust this setting:
  • In your store settings, locate the option labeled “Is your tax included in the product price?”
  • To include the tax in the total price (while tracking it separately for reporting):
    • Select Yes.
  • To display the tax as a separate line item on the receipt:
    • Select No.

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Showing GST / VAT on Receipts

You’ll see the option to show included GST / VAT when tax is included in the product price (set to Yes above) and Square is your active payment processor in the Manager Portal.
  • In your store settings, check the box labeled “If tax is included do you want to show it on the receipt and in square?”
  • When enabled, receipts show a “GST included in total” (or equivalent VAT) line showing the tax amount, even though it is already included in the ticket price.
This is especially useful for organizations in regions that require GST or VAT to be visible on receipts, such as Australia, New Zealand, the UK, and the EU.

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3. Adjusting the Taxability of the Service Fee

  • On the same store settings page:
    • Find the “Is Service Fee Taxable?” option.
    • Choose Yes or No according to your needs.
    • Click Save.
  • This setting determines whether the service fee applied to each order will have tax applied.

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4. Exempting Some Customers from Sales Tax

  • Create a promo code that adjusts (or “removes”) the tax on an order.
  • Steps:
    1. Go to the Promo Codes section in your manager dashboard.
    2. Create a new promo code.
    3. Click the blue text that says “Is this code for a school or organization that is not liable for sales tax?”, and set the option to Yes to remove the tax from the order.
    4. Inform qualifying customers to use this promo code at checkout.

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5. Additional Clarifications

  • Sales Tax Handling:
    SimpleTix collects and tracks tax details but does not remit sales tax on your behalf. Tax funds are passed on to your payment processor, and you handle filing. A tax professional can help you decide whether your events are subject to sales tax.
SimpleTix does not support automatically calculating sales tax rates based on the buyer’s zip code. The tax rate is set at the event level and applies to all purchases regardless of the customer’s location.
You can set different sales tax rates for different events, which allows some flexibility in handling regional tax differences. For Square items, you can set tax rates at the item level when adding them in the Suggested Square items under the event.

Ticket Fees and Billing Guide

Cross-reference fee structures with sales tax settings.