You can refund an order from the SimpleTix Box Office. If the attendee paid with a credit card or PayPal, the funds will be refunded to the same payment source
- Log in here: https://manager.simpletix.com/
- Click on Orders
- Search for the order that you would like to issue the refund for
- Click on Action > partial or full refund
- Select the reason, as this is a best practice for reporting purposes
- Select the ticket that you would like to refund
- Refunded tickets are shown in a lighter grey color
