You can refund an order from the SimpleTix Box Office. If the attendee paid with a credit card or PayPal, the funds will be refunded to the same payment source


  • Log in here: https://manager.simpletix.com/
  • Click on Orders

  • Search for the order that you would like to issue the refund for

  • Click on Action > partial or full refund

  • Select the reason, as this is a best practice for reporting purposes

  • Select the ticket that you would like to refund


  • Refunded tickets are shown in a lighter grey color