SimpleTix automatically sends recovery emails to customers who abandon their checkout - at no additional cost to you! While competitors charge extra for this feature, it’s included free with every SimpleTix account.

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Abandoned Cart Recovery System

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How It Works

When a customer begins the checkout process but leaves without completing their purchase, SimpleTix’s abandoned cart recovery system automatically springs into action:
1

Cart Abandonment

A customer adds tickets to their cart, begins the checkout process (entering some information like email address), but doesn’t complete their purchase.
2

20-Minute Recovery Email

Exactly 20 minutes after abandonment, SimpleTix automatically sends a recovery email to the customer with a unique, secure link back to their cart.
3

One-Click Return

The customer can click the link in the email to return directly to their cart with all their tickets and information still intact, making it effortless to complete their purchase.

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Key Benefits

  • Free with Every Account: This powerful conversion tool is included at no additional cost, while many competitors charge extra for similar functionality
  • Zero Setup Required: Works automatically in the background with no configuration needed
  • Increased Conversion Rates: Recovers sales that would otherwise be lost by giving customers a second chance to complete their purchase
  • Seamless Customer Experience: The recovery link takes customers exactly where they left off, with no need to start over
  • Unopinionated Design: Clean, simple emails that represent your brand well without being intrusive

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Recovery Email Timing

The 20-minute timing for recovery emails is strategically chosen:
  • Not too soon: Gives customers time if they’re just temporarily distracted or comparing options
  • Not too late: Reaches customers while their interest is still fresh and before they commit to alternatives
  • Complements the cart timer: Works alongside the checkout countdown timer to create a balanced approach to cart abandonment

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FAQ

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Maximizing Cart Completion

For best results, combine the automatic cart recovery emails with these best practices:
  1. Optimize checkout form length: Keep required fields and attendee questions to a minimum to reduce abandonment
  2. Set appropriate countdown timer: Configure the countdown minutes to give customers enough time without being rushed

Checkout Settings

Learn about other checkout customization options

Automated Emails

Discover other automated emails SimpleTix can send