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How to Manage and View Admission Details on the web

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1. Accessing Attendee Management

  • Log in to Manager Portal.
  • Click Events on the top rail and select your event.
  • In the left-hand rail, click Attendee List. You can also copy the URL from your browser’s address bar once on the event’s management page; this URL contains the unique event identifier, which serves as a direct link.
images/attendeelist.png

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2. Admitting or Unadmitting Individual Tickets

  • On the Attendee List page, next to each attendee’s name, you’ll see a Mark admitted button.
    • Click this button to admit the ticket – once admitted, the button will turn green and display Admitted
    • Click the Admitted button again to unadmit it if you need to allow the ticket to be scanned again.

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3. Admitting or Unadmitting All Tickets in an Order

  • Click on the Order ID to view the details for that order.
  • From the order details page, you can:
    • Use the Admit All option to mark every ticket in that order as admitted.
      • Note: If the order contains tickets with different dates (such as a multi-day pass or tickets for various performances), using Admit All will mark every ticket as admitted regardless of the individual event date. Use this option with caution.
    • Toggle the admission status for all tickets if you need to reverse the process. All tickets in the order will have their statuses toggled, so handle bulk actions carefully.

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4. Viewing Admission Details

  • By clicking on an Order ID, you can view an order’s details.
  • The detailed view displays:
    • Whether a ticket has been admitted.
    • Which scan device was used.
    • Date and time of admission.

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5. Accessing Detailed Admission Reports

  • On the Attendee List page, click the Options button and select View Admission Data.
  • The report provides detailed information, including:
    • The number of scans per ticket.
    • Date, time, and scan device details.
  • For a broader data overview, including attendee questions, smartwaiver status, and no-shows, export the attendee list.

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6. Exporting Attendee Data

  • Click Options and select Export List.
  • You can choose to include additional data such as survey questions or order notes.
  • Have the report emailed to you or downloaded in the download center. This exported data helps identify attendees who haven’t checked in (tickets with blank Admitted entries).
SimpleTix now offers the ability to export attendee data from all events at once. To access this feature, click Reports on the top rail, select Downloads, then click the Export All Attendees button on the Sales Report page. Learn more in our Guide to SimpleTix Reports.

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7. Mailchimp Integration

  • If your Mailchimp account is connected, you can export attendee data directly to Mailchimp from the Options menu for further marketing or follow-up.

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How to Manage and View Admission Details in the SimpleTix Organizer App

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1. Accessing Admit Screen

  • Select Admit on the top rail of the app (by default the app will open into sell mode)
  • Select your event
  • Search by Attendee Name, Buyer Name, Order Number, or Last 4 Digits of the Credit Card

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2. Swipe to the right to admit. Swipe to the left to unadmit

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3. Click on an attendee to see more info

  • You can edit their name, upload a photo, view Attendee Questions and Order Notes, or view the order. Viewing the order will let you see other tickets associated with the order. Clicking Admit Now will admit the tickets
  • Flex Pass: Clicking on the photo will let you take a picture of the attendee and store it with their ticket

Group Admit Feature

Explore methods to manage group admissions with SimpleTix.