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How to Manage and View Admission Details on the web

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1. Accessing Attendee Management

• Log in to Manager Portal.
• Click Events on the top rail and select your event.
• In the left-hand rail, click Attendee List. You can also copy the URL from your browser’s address bar once on the event’s management page; this URL contains the unique event identifier, which serves as a direct link.

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2. Admitting or Unadmitting Individual Tickets

• On the Attendee List page, next to each attendee’s name, you’ll see a Mark admitted button.
  • Click this button to admit the ticket – once admitted, the button will turn green and display Admitted
  • Click the Admitted button again to unadmit it if you need to allow the ticket to be scanned again.

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3. Admitting or Unadmitting All Tickets in an Order

• Click on the Order ID to view the details for that order.
• From the order details page, you can:
  • Use the Admit All option to mark every ticket in that order as admitted.
    • Note: If the order contains tickets with different dates (such as a multi-day pass or tickets for various performances), using Admit All will mark every ticket as admitted regardless of the individual event date. Use this option with caution.
  • Toggle the admission status for all tickets if you need to reverse the process. All tickets in the order will have their statuses toggled, so handle bulk actions carefully.

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4. Viewing Admission Details

• By clicking on an Order ID, you can view an order’s details.
• The detailed view displays:
  • Whether a ticket has been admitted.
  • Which scan device was used.
  • Date and time of admission.

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5. Accessing Detailed Admission Reports

• On the Attendee List page, click the Options button and select View Admission Data.
• The report provides detailed information, including:
  • The number of scans per ticket.
  • Date, time, and scan device details.
• For a broader data overview, including attendee questions, smartwaiver status, and no-shows, export the attendee list.

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6. Exporting Attendee Data

• Click Options and select Export List.
• You can choose to include additional data such as survey questions or order notes.
• Have the report emailed to you or downloaded in the download center. This exported data helps identify attendees who haven’t checked in (tickets with blank Admitted entries).

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7. Mailchimp Integration

• If your Mailchimp account is connected, you can export attendee data directly to Mailchimp from the Options menu for further marketing or follow-up.

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How to Manage and View Admission Details in the SimpleTix Organizer App

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1. Accessing Admit Screen

• Select Admit on the top rail of the app (by default the app will open into sell mode)
• Select your event
• Search by Attendee Name, Buyer Name, Order Number, or Last 4 Digits of the Credit Card

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2. Swipe to the right to admit. Swipe to the left to unadmit

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3. Click on an attendee to see more info

• You can edit their name, upload a photo, view Attendee Questions and Order Notes, or view the order. Viewing the order will let you see other tickets associated with the order. Clicking Admit Now will admit the tickets
• Flex Pass: Clicking on the photo will let you take a picture of the attendee and store it with their ticket