Reserved Seating ensures each ticket corresponds to a specific seat. This article covers:

1. Creating a Reserved Seating Event
2. Ticket Types & Pricing (managing categories, fees, etc.)
3. Key Tips & Best Practices

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Understanding Reserved Seating Events

• Each ticket ties to a specific seat in a chart.
• Attendees can choose seats.
• Reserved seating is ideal for concerts, theaters, or any event needing well-defined seat assignments.

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Can You Mix GA & Reserved in One Event?

• Yes, you can create General Admission areas in a reserved seating chart.

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Does SimpleTix support booths and tables?

• Yes, we have robust support for booths for conferences and tables for dinners and galas. Tables can both be booked in their entirety or sold seat by seat.

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Creating a New Reserved Seating Event

1. Start a New Event

   • Log in to Manager Portal → Events → Create New Event.
   • Provide basic details (name, image, description, etc.).

2. Enable Reserved Seating

   • When asked if this is a “Reserved Seating” event, click Yes
   • Select an existing venue seating chart or build a new layout.

3. Design Your Seating Chart

   • Manual Layout: Use the built-in chart editor.
   • Upload a Chart: If you have a custom CSV or seating map, reach out to SimpleTix Support for assistance.
   • Define Sections & Pricing (e.g., VIP, Balcony, etc.).

4. Save & Test

   • Preview your event page, ensuring seat labeling and event info match your goals.

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Ticket Types & Pricing Management

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Defining Ticket Types

• Add or rename categories like “Balcony,” “VIP,” “Student,” “Adult,” or “Comp.”
• For each type, set:
  • Price (with any additional fees).
• These ticket types need to match the categories on your seating chart.

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Sub-Price Levels or Promo Codes

• Sub-price levels let you create multiple price options within a single category.
• Alternatively, promo codes can handle discounts for certain groups without complicating the seat map.
• You can password protect tickets which means the section will show up as sold out until a password is entered in the promo code field.

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Changing an Active Event

• Best Practice: Do not edit a seating chart for an event that has already sold tickets. Please reach out to SimpleTix Support for assistance instead.
• If you are trying to edit a seating chart for a new event and there is an existing event using that chart, best practice is to duplicate the seating chart. Do this by creating a new Reserved Seating event, selecting the old venue, and selecting Clone chart when prompted.

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Key Tips & Best Practices

1. Check Layout Before Going Live
   • Once seats are sold, major chart revisions can cause confusion.
2. ADA/Accessible Seating
   • Mark wheelchair-accessible seats and ensure companion seats are easily found.
3. Support Resources
   • For more help or a review of your reserved seating event, contact SimpleTix Support.