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Account owners can now reassign ownership to another Administrator directly from the Manager Portal — no need to contact SimpleTix Support.

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Requirements

Before you begin, ensure that the person you want to transfer ownership to is already an Administrator on your account. If they aren’t, add them as an Administrator first.

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Reassigning Ownership

1

Go to Users & Roles

Log in to manager.simpletix.com. In the top navigation, click Settings, then select Users & Roles.
2

Click Change Owner

You’ll see a Change Owner button. Click it and select the Administrator you want to transfer ownership to.
3

Verify with Email PIN

A verification PIN will be sent to the current owner’s email address. Enter the PIN to confirm the transfer.
4

Transfer Complete

Once verified, ownership is reassigned immediately. Both the old and new owner will be logged out of SimpleTix. The new owner can then log back in with full owner-level access.
After the transfer, the previous owner retains their Administrator role but no longer has owner-level privileges. Only the account owner can initiate another ownership transfer.

User Roles Management

Learn about the different user roles available in SimpleTix and how to manage them.