How to Change the Account Owner on SimpleTix

Transferring ownership of your SimpleTix account involves two main steps:

1. Adding the new owner as an Administrator, and
2. Emailing SimpleTix Support from the old owner’s email (with the new owner CC’d) to finalize the change.

This guide walks you through each step, along with additional notes and best practices.

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1. Add the New Owner as an Administrator

1. Log In

   • Go to https://manager.simpletix.com and sign in.

2. Access “Users & Roles”

   • From the top navigation, click Settings.
   • Select Users & Roles from the left-hand menu.

3. Invite the New Owner

   • Scroll to Add New User.
   • Enter the new owner’s name and email address.
   • Select the Administrator role.
   • Click Send Invitation.

4. Have the New Owner Accept

   • The invited user will receive an email invitation to become an Administrator.
   • Ensure they click the link and complete their account setup.
   • Confirm the new user is now listed as an Administrator in your account.

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2. Request Ownership Transfer via Email

1. Write an Email to Support

   • From the current owner’s registered email address, write to support@simpletix.com.
   • CC the new owner so they’re included in the request.

2. Include a Clear Ownership Transfer Request

   • State that you wish to transfer ownership to the newly added Administrator.
   • For security reasons, the ownership request must come from the existing owner’s registered email.

3. Await Confirmation

   • SimpleTix Support will verify the request.
   • Once confirmed, they will complete the ownership change and send a final confirmation to both the old and new owners.

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Timeframe

• SimpleTix Support generally reviews ownership transfer requests within 1–2 business days.
• If any details are missing or if the new Admin hasn’t accepted their invitation, the process may be delayed.