Adjusting Site Settings on SimpleTix

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Changing the Site’s Default Time Zone

• Log into Manager Portal. From your dashboard, locate and click on Settings then select Store Settings.
• Find the Time Zone dropdown.
  • Note: Changing the venue default time zone will apply to any new venues or events created afterward.
• Select your desired time zone and click Save.
• To change the time zone for an already existing venue:
  • Click Venues in the header.
  • Click Edit Details on the venue you want to update.
  • Use the Timezone dropdown to adjust the venue’s time zone.
  • Click Save.

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Changing the Default Sales End Time for Ticket Sales

• Log into Manager Portal. Navigate to Settings and then Store Settings.
• Locate the setting named “When creating new events, when should public ticket sales be turned off?”
• Choose the option that best fits your needs:
  • Stop sales at the START of the event time: Ticket sales stop when the event begins.
  • Stop sales at the END of the event time: Ticket sales remain open until the event concludes.
• Click Save.
• Important: This setting will only affect new events. For existing events, modify the ticket sales end time by editing the individual event’s sales settings.

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Default Service Fee for New Tickets

1. Open Settings → Store Settings → Event Defaults.
2. Find Do you want to charge your ticket buyers a service fee?
3. Choose Absorbed to start new tickets without an added buyer service fee, or Passed on to start them with the service fee passed to the buyer.
4. Click Save.

The default applies to newly added General Admission, Flex Pass, and Reserved Seating tickets, including new reserved-seat event times. You can override it when configuring an individual ticket. Absorbing a fee changes who pays it; it does not remove the applicable SimpleTix or payment-processing charges. See Ticket Fees and Billing.

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Customer Self-Service Defaults

Refund-request defaults, free-order cancellation, and the order reply-to email are under Settings → Customer Self-Service, separately from Store Settings. See Customer Self-Service.

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Auto-Archiving Old Events

• Log into Manager Portal. Go to Settings and then select Store Settings.
• Find the auto-archive option labeled “Auto archive event after a number of days after the event’s last time?”
• Enter the number of days (or hours) you would like to elapse after an event’s conclusion before it is archived.
• Click Save.
• Note: Once an event is archived, it will no longer appear on your main dashboard.

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Changing the Currency

• Log into Manager Portal. Navigate to Settings and then Store Settings. Look for the Currency field and select your preferred currency from the dropdown.
• Click Save.
• Please Note: Depending on your account type or payment processor integration, you may not be able to change the currency directly. If you encounter issues, contact SimpleTix Support for assistance.

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Changing the Language, Dialects, and Spelling

• Log into Manager Portal. Click on Settings from the top menu, then select Store Settings.
• Locate the Language option.
  • Choose your desired language, along with the appropriate dialect or regional spelling (e.g., UK vs. US English).
• Click Save.