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Overview

One of the main perks of memberships is exclusive or discounted pricing on events. Below is how to enable and configure these discounts in SimpleTix.

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1. Setting Discounts in General Admission Events

  1. Log In → go to Events → select your GA event → Times & Tickets.
  2. Select Ticket Type
    • Find the ticket you want discounted for members.
  3. Click the Membership Discount Icon
    • Or look for a toggle labeled “Add membership discount.”
  4. Configure the Discount
    • Flat-rate (e.g., $5 off) or percentage (e.g., 20% off).
    • Set whether service fees are waived.
    • (Optional) Hide the ticket type from non-members or limit how many discounted tickets each member can buy.
  5. Save your changes.

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2. Discounts in Reserved Seating Events

  • For reserved seating, membership discounts generally apply across the entire seating chart or specific seat categories.
  • Steps:
    1. Events → select the reserved seating event → Times & Tickets.
    2. Look for the Membership Discount setting.
    3. Choose your discount style (flat or percent) and fee rules.
    4. Save.
  • Members must be logged in to see their discounted seat pricing.

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3. Discounts in Flex Pass Events

  • For flex pass, membership discounts apply at the ticket level.
  • Steps:
    1. Events → select the flex pass event → Ticket Settings.
    2. Look for the Membership Discount setting.
    3. Choose your discount style (flat or percent) and fee rules.
    4. Save.
  • Members must be logged in to see their discounted seat pricing.

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4. Testing the Member Experience

  1. Log In as a Member (or create a test account).
  2. View the Event: Confirm that discounted ticket options appear.
  3. Check Out: Ensure the discount is correctly applied before payment.

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5. Common Scenarios

  • Limit on Discount Usage: You can cap how many discounted tickets each member can buy per event (e.g., max 4).
  • Non-Member Visibility: You can hide the membership-only ticket type from the general public.
  • Multiple Membership Types: If you have multiple tiers (e.g., Bronze gets 10% off, Silver gets 20% off), set each discount rule separately.

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6. Troubleshooting

  • Members Not Seeing Discounts
    • Confirm they’re logged into the correct email account associated with the membership.
    • Ensure membership is active (not expired or canceled).
  • Discount Not Applying to All Ticket Types
    • The discount only applies to the specific ticket type(s) or seat sections you chose. Check settings for each ticket type.
  • Reserved Seating Quirks
    • Some seat-mapping configurations might always show a base price. The discount only appears at checkout. Test thoroughly.

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Next Steps

Once your membership discounts are set, verify everything works by placing a test order. For day-to-day tasks like editing a member’s info, sending free tickets, or emailing members about upcoming events, see Member Management. If you run into advanced issues, such as partial refunds or complicated seat layouts, contact SimpleTix Support for further guidance.

Membership Overview

General overview of membership benefits.