Adjusting Site Settings on SimpleTix

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Changing the Site’s Default Time Zone

• Log into Manager Portal. From your dashboard, locate and click on Settings then select Store Settings.
• Find the Time Zone dropdown.
  • Note: Changing the venue default time zone will apply to any new venues or events created afterward.
• Select your desired time zone and click Save.
• To change the time zone for an already existing venue:
  • Click Venues in the header.
  • Click Edit Details on the venue you want to update.
  • Use the Timezone dropdown to adjust the venue’s time zone.
  • Click Save.

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Changing the Default Sales End Time for Ticket Sales

• Log into Manager Portal. Navigate to Settings and then Store Settings.
• Locate the setting named “When creating new events, when should public ticket sales be turned off?”
• Choose the option that best fits your needs:
  • Stop sales at the START of the event time: Ticket sales stop when the event begins.
  • Stop sales at the END of the event time: Ticket sales remain open until the event concludes.
• Click Save.
• Important: This setting will only affect new events. For existing events, modify the ticket sales end time by editing the individual event’s sales settings.

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Auto-Archiving Old Events

• Log into Manager Portal. Go to Settings and then select Store Settings.
• Find the auto-archive option labeled “Auto archive event after a number of days after the event’s last time?”
• Enter the number of days (or hours) you would like to elapse after an event’s conclusion before it is archived.
• Click Save.
• Note: Once an event is archived, it will no longer appear on your main dashboard.

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Changing the Currency

• Log into Manager Portal. Navigate to Settings and then Store Settings. Look for the Currency field and select your preferred currency from the dropdown.
• Click Save.
• Please Note: Depending on your account type or payment processor integration, you may not be able to change the currency directly. If you encounter issues, contact SimpleTix Support for assistance.

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Changing the Language, Dialects, and Spelling

• Log into Manager Portal. Click on Settings from the top menu, then select Store Settings.
• Locate the Language option.
  • Choose your desired language, along with the appropriate dialect or regional spelling (e.g., UK vs. US English).
• Click Save.