General Admission - How to Set Up Fees for a Ticket

Once a ticket is sold, a portion of it is transferred to your payment gateway and SimpleTix (Details here). 

You, as an organizer, have the option to absorb the fee in the ticket price, pass this service to the customer or set a custom fee.

To set up fees for a ticket:

1. Go to manager.simpletix.com

2. Once logged in, from the top menu click on Events.

3. Search for your event name.

4. Click on the event to edit.

5. On the left panel, click Times & Tickets.

6. Click on the event time that you'd like to edit.

• If you only have one event time for the event, it'll automatically open.

7. Once inside the event time, scroll down to your preferred ticket category and click Settings to the right of it.

8. Scroll down to "Do You Want to Charge Your Ticket Buyers a Service Fee?"

Here, you have the option to:

• Absorb the Fee
• Pass the Fees to the Buyer
• Charge a Custom Fee

See below for a detailed explanation of each.

Absorb Fee

• This means that the fees for SimpleTix and your chosen payment processor will be deducted from your ticket revenue or from the credit card you have on file.
• This may vary depending on your location.

Pass Ticketing Fees and Credit Card Processing fees to the Buyer

• This automatically computes the exact fees based on your ticket price.
• The fees will be visible to the buyer.
• It'll be seen as an additional charge on top of the ticket price.

Charge a Custom Fee

• Once you select this, you'll be prompted to type in a fixed fee.
• This will be a fixed per-ticket fee regardless of the pricing.
• The fees will be visible to the buyer.
• It'll be seen as an additional charge on top of the ticket price.

9. After choosing your preferred fee allocation, scroll up and click Save on the top right to finalize your changes.