This guide explains how to add, remove, or modify users and their roles on your SimpleTix site, as well as additional topics such as changing account ownership and managing on-site ticket sales.
On the Users & Roles page, scroll down to the section for adding a new user.
Enter the new user’s name and email address.
Select the appropriate role from the drop-down menu. Available roles include:
Once all fields are complete, click Send Invitation.
The invited user must then accept the invitation from their email to activate their account. If they have not accepted the invite, they will not be able to log in. Invitations expire a few days after they are sent.
For security reasons and to preserve data integrity, the account owner cannot be removed through the Manager Portal. To change ownership (for example, if the current owner leaves), please follow these steps
The SimpleTix Organizer app enforces the permissions defined by user roles, ensuring secure and appropriate access to features.
Staff with SimpleTix accounts can log in to the Organizer app with their specific role-based permissions, allowing for robust feature access based on their assigned responsibilities.
For volunteers who only need to scan tickets, Scan Only Mode provides limited functionality without requiring a SimpleTix account, using your SimpleTix Scan Key for secure access.
Match user roles carefully to staff responsibilities. For ticket scanning only, consider using Scan Only Mode instead of creating full SimpleTix accounts for temporary volunteers.
This guide explains how to add, remove, or modify users and their roles on your SimpleTix site, as well as additional topics such as changing account ownership and managing on-site ticket sales.
On the Users & Roles page, scroll down to the section for adding a new user.
Enter the new user’s name and email address.
Select the appropriate role from the drop-down menu. Available roles include:
Once all fields are complete, click Send Invitation.
The invited user must then accept the invitation from their email to activate their account. If they have not accepted the invite, they will not be able to log in. Invitations expire a few days after they are sent.
For security reasons and to preserve data integrity, the account owner cannot be removed through the Manager Portal. To change ownership (for example, if the current owner leaves), please follow these steps
The SimpleTix Organizer app enforces the permissions defined by user roles, ensuring secure and appropriate access to features.
Staff with SimpleTix accounts can log in to the Organizer app with their specific role-based permissions, allowing for robust feature access based on their assigned responsibilities.
For volunteers who only need to scan tickets, Scan Only Mode provides limited functionality without requiring a SimpleTix account, using your SimpleTix Scan Key for secure access.
Match user roles carefully to staff responsibilities. For ticket scanning only, consider using Scan Only Mode instead of creating full SimpleTix accounts for temporary volunteers.