SimpleTix for Ice Rinks
Score big with simple booking, flexible time slots, and fast check-ins that make your ice rink a revenue machine.
Key Features for Ice Rinks
Easy Online Booking
Simplify reservations with an intuitive interface that lets customers book their ice time online quickly.
Flexible Time Slot Selection
Allow guests to choose a suitable time slot, ensuring smooth operations and efficient space use.
Self-Service Ticket Rescheduling
Enable customers to adjust their bookings on their own, reducing the workload on your team.
Contactless Entry with Mobile Tickets
Facilitate fast and secure check-ins with mobile ticketing, making entry simple and reliable.
Onboarding Steps
Creating account
Begin by creating your SimpleTix account. This step launches your platform for a game-changing digital ticketing experience.
Create your event
Set up your event in record time with our dynamic event creation process that aligns perfectly with your rink’s schedule.
Connect a payment processor
Quickly connect your payment processor to streamline transactions and ensure efficient payment processing.
Take your event live
Launch your event with confidence and watch the bookings roll in as you edge closer to those sellouts.
Setup integrations
Enhance functionality by easily connecting essential integrations to automate workflows and expand capability.
FAQ
How do I handle on-site ticket sales?
How do I handle on-site ticket sales?
Use the SimpleTix Organizer app on a mobile device paired with a compatible Square card reader to process on-site sales efficiently.
Can I offer different types of tickets, like adult, child, and senior pricing?
Can I offer different types of tickets, like adult, child, and senior pricing?
Yes, SimpleTix allows you to create multiple ticket types within each event with customized pricing for each group.
What if I need to cancel a session due to weather?
What if I need to cancel a session due to weather?
You can quickly cancel a session and use the bulk refund option to notify and refund affected ticket holders. Additionally, you can send an email notification directly from SimpleTix.
Can customers reschedule their skating time on their own?
Can customers reschedule their skating time on their own?
Yes. The self-service ticket rescheduling feature lets customers change their booking without additional assistance.
How do I check in attendees at the rink?
How do I check in attendees at the rink?
Attendees can be checked in by scanning their QR code via the SimpleTix Organizer app or through manual lookup if necessary.
Do I need to purchase separate scanning equipment?
Do I need to purchase separate scanning equipment?
No, the SimpleTix Organizer app uses your mobile device’s camera for scanning, eliminating the need for extra equipment.
What if I have unreliable Wi-Fi at my rink?
What if I have unreliable Wi-Fi at my rink?
The app requires an internet connection for real-time scanning. In areas with poor connectivity, consider using a mobile hotspot or an offline scanning solution with later data uploads.
Can I sell add-ons or merchandise through the platform?
Can I sell add-ons or merchandise through the platform?
Yes, by integrating your Square account, you can easily offer upsell items like skate rentals, concessions, or merchandise during the ticket purchase process.
How do I get support if I have questions or issues?
How do I get support if I have questions or issues?
Support is available via email, phone, and free one-on-one Zoom sessions. Refer to our helpdesk for detailed guides and troubleshooting advice.
How do I set the event to repeat on different days of the week?
How do I set the event to repeat on different days of the week?
Utilize the bulk creation tool to set up recurring events, allowing you to quickly add multiple dates and time slots.
Q&A
Question: We have a lot of walk-up traffic. Will this system work for us?
Question: We have a lot of walk-up traffic. Will this system work for us?
Answer: Yes, the SimpleTix Organizer app enables efficient processing of on-site sales while allowing customers to purchase tickets via QR code at the rink.
Question: Our internet connection is unreliable.
Question: Our internet connection is unreliable.
Answer: Although the app uses real-time scanning, you can use a mobile hotspot or an offline scanning solution to maintain service during connectivity issues.
Question: We have a high turnover of volunteers. Is the system easy to learn?
Question: We have a high turnover of volunteers. Is the system easy to learn?
Answer: The user-friendly interface of the SimpleTix Organizer app is designed for quick training. Additionally, free one-on-one Zoom training sessions are available.
Question: We need to integrate with our existing website and email marketing platform.
Question: We need to integrate with our existing website and email marketing platform.
Answer: SimpleTix offers embeddable widgets and integrations with popular services like Mailchimp, facilitating smooth integration with your current systems.